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Operations Officer, Payment
2 weeks ago
- Job Advert Details
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.
We are currently seeking a high calibre professional to join our team as an Operations Officer.
Principal Accountabilities:
Impact on the Business/Function
- Maintain and improve the delivery of "superior" customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
- Perform tasks relating to checking and approvals of transactions within the respective business services
- Identifies best practice opportunities within the team and across BS locations.
- Process customer instructions accurately in accordance with agreed quality standards.
- Demonstrate ways to improve service quality and exceed customer's expectations.
- Receive/make calls from/to customers (internal/ external) (applicable to voice processors only)
- Provides support and guidance to new operational staff to meet expected standards and objectives.
- Contributes to the creation of a supportive work environment driven by HSBC values.
- Contributes to selfdevelopment through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.
- Ensure that transactions are executed in accordance with the established procedures and standards
- Demonstrate ways to increase productivity in the process
Experience, Skills and Qualifications
- Prior experience and background required.
- Strong interpersonal skills.
- Effective communication skills.
- Proven track record towards high level of customer service.
Issued by The Hongkong and Shanghai Banking Corporation Limited
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