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Student Payment Advisory Officer
2 weeks ago
Overview:
About RMIT VIETNAM
- RMIT Vietnam
YOUR ROLE
The position is responsible for execute and manage day-to-day payment receipt advisory works.
Inclusively, this position will be a key person for related internal departments to contact regarding payment receipt confirmation for enrollment and billing process.
This position will assist to Senior Manager, Finance System and Service Connect on updating and maintaining training/guideline documents of payment receipt process.
KEY ACCOUNTABILITIES
Main duties- Manage acknowledgement channel for receipts of tuition fee payment.- Perform day-to-day financial receipt confirmation and clarification including receiving information, verifying- unclear payment with related teams and notify applicable departments within RMIT Vietnam.- Notify to customer about the payment receipt status on time.- Handle customer inquiries regarding to a payment status.- To be familiar with F&G tuition fee payment receipt process and documentations- Review and update process documentations per periodically and inform stakeholders when applicable.- Prepare timely and ad hoc statistic reports on customer's enquiries for payment receipt acknowledgement.- Prepare analytical report to enhance team's operational performance.- Keep track and update the relevant information available in Service Connect RMIT Vietnam.- Undertake any other duties relevant to the role when required.
Stakeholder management:
- Act as a key customer contact for payment receipt acknowledgement and develop good working relationships with internal customers.
- Work closely, identify and assess customers' needs to achieve and improve customer's satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Make recommendations to management to improve customer experience
KEY SELECTION CRITERIA- A relevant tertiary degree or higher degree in a Finance or business administration.- At least 3 years of experience in a customer service.- A commitment to maintaining high levels of customer service and customer satisfaction.- Demonstrated ability to strong phone contact handling skills and active listening- Problem solving skills that assures detailed follow-up when required.- Well-developed interpersonal skills and effective cross-cultural communication.- Strong attention to details; high level of accuracy and confidentiality across all correspondence when- managing information.- Proficient use of standard office software, such as Outlook, Word, Excel, and Power Point.- Customer orientation and ability to adapt/respond to different types of characters.- Ability to multi-task, prioritize, and manage time effectively- Ability to work independently and as part of a team.- Ability to display appropriate behaviors in line with the position and RMIT Values.
BENEFITS:
- Highly competitive gross salary (starting at 15,141,000vnd) depending on proven track record in meeting all the key selection criteria.
- Free use of onsite gym
- Library on campus and online access to RMIT Australia online library
ENGLISH PROFICIENCY
English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS 5.5 or Linguaskill 150.
TO APPLY
Applications Close:
16 thg pm
RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture.
We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.
As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.
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