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Operations Officer, Payment Services
2 weeks ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
- Ensure that transactions are executed in compliance with the established procedures/policy & local regulation including documents checking, payment processing on system and investigation.
- Manage daily payment requests from customer, works with teammates/other functions and customers to ensure that any payment related queries or problems are resolved promptly. Escalates process issues and nonconformance as required
- Is responsible for ensuring the teams deliver in line with its demand statements
- Is responsible for planning and prioritization of day to day services across teams
- Is responsible for supporting the implementation of change programs as directed by the Line manager, including Global Standards
- Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model
- Provides guidance/ support to team members, manages their performance to meet expected standards and objectives.
- Support LM for the coaching and development of individual team members and the overall development plans of the teams
- Contributes to the creation of a supportive work environment driven by HSBC values/code of conduct.
- Demonstrate ways to improve service quality and exceed customer's expectations.
- Contribute ideas and initiatives which lead to an enhanced relationship with the business partners and customers
Chức vụ:
Nhân Viên/Chuyên Viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
13rd Salary Payment
Insurance
Incentive bonus
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
Qualifications:
- Experience in banking is required
- Demonstrates a strong work ethic, diligence and resilience in order to achieve results
- Able to work independently under own direction and initiative in a time sensitive environment;
- Ability to prioritize and organize workload, multitask, adapt quickly to change, and deliver under the pressure of deadlines
- Strong interpersonal & communication skills.
- Change Management/Customer Service Minded
Issued by The Hongkong and Shanghai Banking Corporation Limited
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Giao Dịch Viên Ngân Hàng,Quan Hệ Khách Hàng,Tài Chính/Ngân Hàng
Trung cấp - Nghề
Không yêu cầu
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