Payments Processing Senior Officer

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Deutsche Bank Full time

Position Description
Vietnam Branch Operations is looking for a Payment Processing Senior Officer.


The Payments Processing Senior Officer is responsible for the accurate and timely processing of all types of payments domestically or overseas.

This includes the processing of time-critical, complex transactions on behalf of the Bank's internal and external clients, payment related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution.

It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders.


The Payments Processing Senior Officer undertakes the complete and accurate capturing of payment transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines.

In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients.


The Payments Processing Senior Officer may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions.

They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level.


Position Specific Responsibilities and Accountabilities

  • Responsible for the timely, complete and accurate processing of payments ensuring that all deadlines and relevant SLAs have been met.
  • Meets and/or exceeds production and quality standards endemic to the function.
  • Adheres to all relevant key operating procedures ensuring for risk mitigation.
  • Where appropriate, builds and maintains relationships with internal partners (internal clients) to provide a point of contact within the functional team for time critical, complex payments.
  • Collaborates with Information technology (IT) and User Acceptance Tests (UAT), supporting mandatory tests and operational checkouts for system deployments.
  • Provide input, as appropriate, to product/function/process development to ensure a superior offering in the face of changing client needs and market trends.
  • Ensures timely escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of risk mitigation and/or control solutions.
  • Participates in the design and implementation of strategies to ensure continuous process improvement and partners with relevant internal stakeholders to scope and define projects.
  • Participates in periodic reviews of the efficiency and effectiveness of operational processes
  • Works effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement and transparency.
  • Undertakes some basic root cause analysis in order to resolve issues and suggest solutions.
  • Actively supports achievement of the Bank's/division's strategy, and ongoing alignment of activities with the organisation's priorities.
  • Prepares Key Operating Documents (KODs)/Desktop Procedures (DTPs) for new processes and ensures regular updates to reflect changes to processes.
  • Demonstrates personal support to the achievement and maintenance of a high performance culture in which people management and development is a key priority. Demonstrates personal commitment to supporting colleagues within the team.
  • Demonstrates personal commitment to the Bank's values.
  • Adheres to Bank Policies and Procedures and drives compliance within the team.
  • Takes ownership for own development and career management, seeking opportunities to develop personal capability and improve performance contribution.

Experience/ Exposure

  • Minimum of 5 years of relevant practical experience, product and system knowledge in the product line.
  • Good analytical skills, flexible regarding production problem solving.
  • Good communication skills, fluent in English and local language where appropriate (written/verbal).
  • Effective problem solving and analytical skills.
  • Good computer skills, especially Excel, Power Point.
  • Good team player, able to work in virtual global teams and a matrix organisation.
  • Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the business offering.
  • Open minded, able to share information, transfer knowledge and expertise to team members
  • Identifies symptoms and breaks problems into distinct and manageable parts and analyses and interprets the root cause.
  • Good understanding of compliance and local regulatory requirements on payment related transactions
  • Having automation mindset for process improvement and efficiency.
**

  • Payment Processing Officer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Citi Full time

    The payment processing officer is responsible for handling the Payment Operations and Loan Operations of transaction processing. The overall objective of this role is to maintain the transaction processing and provide support to the in-perimeter team during the TSA periodResponsibilities: Support transaction processing from ICG system perspective, as well as...

  • Payment Processing Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Deutsche Bank Full time

    Position DescriptionVietnam Branch Operations is looking for a Payment Processing ManagerThe Payments Processing Manager is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex...

  • Student Payment Advisory Officer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam RMIT VN Full time

    Overview:About RMIT VIETNAM RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting...

  • Senior iOS Developer

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Live Payments Full time

    Live Payments 81 Cao Thang, Ward 7, District 3, Ho Chi Minh Hybrid Posted 3 hours ago Skills:SwiftAgileiOSTop 3 reasons to join us: Attractive Salary + Bonus Premium healthcare package for you and your family Upskill with FlexLearn ProgramJob description:Core responsibilities include: Collaborate with product managers/owners and designers to gather...

  • Operations Officer, Payment Services

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

    Job Advert DetailsSome careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Senior Blockchain Engineer, Payments and Wallet

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Coinhako Full time

    We are looking for a Senior Blockchain Engineer to join the Payments & Wallet team (also known as PAW ). We are looking for an expert on blockchain technologies to develop and evolve our DApps. You will be working closely with our cross-functional teams to ensure smooth integration with rest of Coinhako systems.What you'll be doing: Lead the design and...

  • QA Manager

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Live Payments Full time

    Live Payments***- 81 Cao Thang, Ward 3, District 3, Ho Chi Minh- At office- Posted 5 hours ago- Skills: QA QCAgileManagerTop 3 reasons to join us:Attractive Salary + Bonus Premium healthcare package for you and your family Upskill with FlexLearn ProgramJob description: Conveys quality benchmarks and criteria to the QA team, software development team, and...

  • Operations Officer, Payment Services

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Ngân hàng HSBC Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Ensure that transactions are executed in compliance with the established procedures/policy & local regulation including documents checking, payment processing on system and investigation. Manage daily payment requests from customer, works with teammates/other functions and customers to ensure that any...

  • Incident Manager/technical Service Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Live Payments Full time

    Incident Manager/Technical Service Manager (Hybrid):Live Payments- Ứng TuyểnSystem Admin English- Đăng nhập để xem mức lương 244 Cống Quỳnh, Pham Ngu Lao Ward, District 1, Ho Chi Minh Xem bản đồ Linh hoạt 5 giờ trước3 Lý Do Để Gia Nhập Công Ty:Attractive Salary + Bonus Premium healthcare package for you and your family...

  • Senior Dealer Officer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Monroe Consulting Group Full time

    Senior Dealer Officer:- Sector: Monroe Banking & Finance- Contact: Jane- Client: Monroe Consulting Group- Location: Ho Chi Minh City- Salary: Negotiable- Expiry Date: 16 July 2023- Job Ref: BBBH418163_ International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of an international company.Our highly respected...

  • Technical Writer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Live Payments Full time

    Live Payments***- 81 Cao Thang, Ward 3, District 3, Ho Chi Minh- At office- Posted 16 hours ago- Skills: EnglishAgileTop 3 reasons to join us:Attractive Salary + Bonus Premium healthcare package for you and your family Upskill with FlexLearn ProgramJob description:Core duties include: Write and edit user guides, installation manuals, API documentation,...

  • Senior Accounts Payable Officer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Văn Phòng Đại Diện Apparel Group (Hong Kong) Limited Tại Thành Phố Hồ Chí Minh Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Description of Role:Are you an experienced senior accounts payable professional looking for a role in a fast paced industry?The position offered will oversee the management of the accounts payable function. This senior hands-on role is pivotal to ensuring high quality deliverables are completed on time,...

  • Junior Fullstack .NET Developer

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Live Payments Full time

    Live Payments***- 81 Cao Thang, Ward 3, District 3, Ho Chi Minh- At office- Posted 1 hour ago- Skills: ASP.NETSQLJQueryTop 3 reasons to join us:Attractive Salary + Bonus Premium healthcare package for you and your family Upskill with FlexLearn ProgramJob description: Troubleshooting end user issues and automated processes Analyzing errors and developing...

  • Senior Process Engineer

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

    Job summary:A new opportunity has just risen in a multinational electronics manufacturer with its presence all over the worldResponsibilities: Review and approve the work instructions (eMOI) for the production process, ensuring that they are clear, accurate, and uptodate. Design and develop new products and processes, using the latest technologies and best...

  • IT Business Analyst

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Live Payments Full time

    IT Business Analyst (up to $2000):Live Payments- Ứng TuyểnBusiness Analyst Agile English- Đăng nhập để xem mức lương 244 Cống Quỳnh, Pham Ngu Lao Ward, District 1, Ho Chi Minh Xem bản đồ Linh hoạt 5 giờ trước3 Lý Do Để Gia Nhập Công Ty:Attractive Salary + Bonus Premium healthcare package for you and your family Upskill...

  • Office Admin Executive

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam AnyMind Group Full time

    What You Will Do: Be responsible for providing information and supervising outsourcing suppliers (office leasing, office sanitation, drinks,...) Make report of working time report of holidays and asset management Arrange all business trips, Allhands meeting, bootcamp trip for employees verifying travel request approvals (including air ticket, hotel, visa,...

  • HR & Administration Senior Officer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam AIP Foundation Full time

    VACANCY ANNOUNCEMENT:HR AND ADMINISTRATION SENIOR OFFICERAIP FOUNDATIONWHO WE ARE 50 passionate humans making the world a better place An inclusive and womenled nonprofit A blend of local and international employees implementing programs in Vietnam, Cambodia, and Thailand.HR & ADMINISTRATION SENIOR OFFICERDuty station: Ho Chi Minh City, VietnamStatus:...

  • Senior Process Improvement

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Operations Officer, Payment

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

    Job Advert DetailsIf you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Digital Business Services (DBS) is a pivotal...

  • Data Processing Intern

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam HRS Full time

    City: Ho Chi Minh City- Job Function: Tech- Job Area: Product & IT- Seniority Level: Student- Date: Feb 19, 2024Job Title:DATA PROCESSING INTERNHRS AS A COMPANYHRS is reinventing the way businesses and governments work, stay and pay in today's dynamic global marketplace. HRS' advanced platform technology is extending its reach beyond hospitality to meetings,...