Payment Processing Manager

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Deutsche Bank Full time

Position Description
Vietnam Branch Operations is looking for a Payment Processing Manager


The Payments Processing Manager is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations.

This includes the processing of time-critical, complex transactions on behalf of the Bank's internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution.

It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders.


The Payments Processing Manager undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines.

In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients.


The Payments Processing Manager may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions.

They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level.


Position Specific Responsibilities and Accountabilities

  • Responsible for the timely, complete and accurate processing of payments ensuring that all deadlines and relevant SLAs have been met. In case of physical cash/valuables processing, this includes the proper handling of physical cash/valuables movements from the vault and recording of these movements into relevant registers.
  • Meets and/or exceeds production and quality standards endemic to the function.
  • Adheres to all relevant key operating procedures ensuring for risk mitigation.
  • Where appropriate, builds and maintains relationships with internal partners (internal clients) to provide a point of contact within the functional team for time critical, complex payments.
  • Collaborates with Information technology (IT) and User acceptance Tests (UAT), supporting mandatory tests and operational checkouts for system deployments.
  • Provide input, as appropriate, to product/function/process development to ensure a superior offering in the face of changing client needs and market trends.
  • Ensures timely escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of risk mitigation and/or control solutions.
  • Participates in the design and implementation of strategies to ensure continuous process improvement and partners with relevant internal stakeholders to scope and define projects.
  • Participates in periodic reviews of the efficiency and effectiveness of operational processes
  • Works effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement and transparency.
  • Undertakes some basic root cause analysis in order to resolve issues and suggest solutions.
  • Actively supports achievement of the Bank's/division's strategy, and ongoing alignment of activities with the organisation's priorities.
  • Prepares Key Operating Documents (KODs)/Desktop Procedures (DTPs) for new processes and ensures regular updates to reflect changes to processes.
  • Demonstrates personal support to the achievement and maintenance of a high performance culture in which people management and development is a key priority. Demonstrates personal commitment to supporting colleagues within the team.
  • Demonstrates personal commitment to the Bank's values.
  • Adheres to Bank Policies and Procedures and drives compliance within the team.
  • Takes ownership for own development and career management, seeking opportunities to develop personal capability and improve performance contribution.
  • Participate as the main person in charge in process automation, projects/initiatives

Experience/ Exposure

  • Minimum of 8 years of relevant practical experience, product and system knowledge in the product line.
  • Good analytical skills, flexible regarding production problem solving.
  • Good communication skills, fluent in English and local language where appropriate (written/verbal).
  • Effective problem solving and analytical skills.
  • Advanced computer skills, especially Excel, Power Point.
  • Good team player, able to work in virtual global teams and a matrix organisation.
  • Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the business offering.
  • Open m

  • Payments Processing Senior Officer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Deutsche Bank Full time

    Position DescriptionVietnam Branch Operations is looking for a Payment Processing Senior Officer.The Payments Processing Senior Officer is responsible for the accurate and timely processing of all types of payments domestically or overseas. This includes the processing of time-critical, complex transactions on behalf of the Bank's internal and external...

  • Payment Processing Officer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Citi Full time

    The payment processing officer is responsible for handling the Payment Operations and Loan Operations of transaction processing. The overall objective of this role is to maintain the transaction processing and provide support to the in-perimeter team during the TSA periodResponsibilities: Support transaction processing from ICG system perspective, as well as...

  • Operations Manager, Payment Services

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

    Job Advert DetailsSome careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Junior Associate, Payment

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

  • Payments and Vendor Reconciliation

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Dikshatek Full time

    Main responsibilities: Generate and review payment proposal runs for standard & urgent paymentsProcess urgent payment and advance payment requests which have been posted in SAP within the stipulated KPIEscalate unresolved/ complex issues related to payments to Manager/ Business units/ Stakeholder for handlingPerform payment reconciliation to ensure...

  • Student Payment Advisory Officer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam RMIT VN Full time

    Overview:About RMIT VIETNAM RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting...

  • Operations Manager, Payment Services

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

    Job Advert DetailsSome careers open more doors than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Digital...

  • Operations Officer, Payment Services

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

    Job Advert DetailsSome careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Operations Officer, Payment Services

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Ngân hàng HSBC Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Ensure that transactions are executed in compliance with the established procedures/policy & local regulation including documents checking, payment processing on system and investigation. Manage daily payment requests from customer, works with teammates/other functions and customers to ensure that any...

  • Payment Accountant

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam ITL Full time

    : Keeping track of all payments and expenditures, including purchase orders, invoices, statements, etc. Collect and save payment documents and bank debt reports Review invoices for appropriate documentation before payment. Entering invoices into the accounts payable system Performing vendor and bank reconciliations Generate purchase orders/payment request...

  • Senior Process Improvement

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Business Development Manager-metal Processing

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

    Responsibilities:Sales & Marketing activities: Responsible for sales of company's products to the existing customers and secure existing business Retain and develop company's market share of existing products supplier in all customers Explore new customers and generate new businesses Understand and analyze customer's process, annual production plan, trend...

  • Accounting Manager/treasury Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TTI Full time

    Mô tả công việc Position 1: Accounting ManagerManaging team of 23 employees of 3 entities including recruitment, training, coaching and daily workforce allocationsWorking with finance project and IT team to develop system, building and developing payment processes to ensure efficient payment process & implementation.Managing Treasury for Non-Material...

  • Payment Associate

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Accounting Payment

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter VietnamMD Complex Bulding, 84 Ham Nghi, My Dinh, Hanoi View om MapPost Date: 07/02/2024Applications 0Views 37Job Detail: Offerd Salary (USD) Login to view salary Career Level Non Manager Experience 13 Years Gender Male/Female Sector Ho Chi Minh City, Binh Duong, Dong Nai Industry Production,Our client is a foreigninvested...

  • Manager, Traceability Process

    2 months ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam adidas Full time

    Purpose & Overall Relevance for the Organization:- A key player in Global Sourcing in driving Sourcing's vision to be the Most Agile, Most Competitive, Most Digitalized & Cleanest Supply Base in the industry. - Develop and improve traceability processes and system tools to meet the company's sustainability objectives. Deliver quality and strategic impact of...

  • Manager, Traceability Process

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam adidas Full time

    Purpose & Overall Relevance for the Organization:- A key player in Global Sourcing in driving Sourcing's vision to be the Most Agile, Most Competitive, Most Digitalized & Cleanest Supply Base in the industry. - Develop and improve traceability processes and system tools to meet the company's sustainability objectives. Deliver quality and strategic impact of...

  • Manager, Traceability Process

    4 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam adidas Full time

    Purpose & Overall Relevance for the Organization:- A key player in Global Sourcing in driving Sourcing's vision to be the Most Agile, Most Competitive, Most Digitalized & Cleanest Supply Base in the industry. - Develop and improve traceability processes and system tools to meet the company's sustainability objectives. Deliver quality and strategic impact of...

  • Moulding Process Senior Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Lego Manufacturing Việt Nam Full time

    Mô tả công việc: Ensure that machinery, equipment and production processes meets the reliability requirements of the company and product quality. Effectively manage department resources. Coordinate staff area manufacturing engineering, process engineering, project engineering and Training area. Support to Production and service areas. Build...

  • AP Invoice Processing

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Dikshatek Full time

    Main responsibilities: Scan and verify vendor invoices via OCR system Perform 3/4-way match invoices, investigate discrepancies, invoice exceptions, and implement corrective actions Route 2-way match invoices for verification and approval Process and post advance payment or urgent payment request within the stipulated KPI Review of GST (Goods & Services...