Student Administration Officer

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

Responsibilities:

  • Ensure student satisfaction with service and product quality.
  • Actively receive and handle students' problems/requests/questions in the process of using company services from communication channels.
  • Coordinate with the Headquarter' s departments in Thailand to handle and solve arising problems.
  • Take care of students, monitor, and advise students learning solutions, effective use of the program to achieve their learning goals periodically during the learning process.
  • Implement periodic surveys, collect opinions from students to improve service quality.
  • Track students learning progress and give reminders.
  • Coordinate with departments to implement periodical activities for students.
  • Maintain service quality of the product through the attitude, communication channels with customers.
  • Other professional related tasks when requested from the Line Manager.

KPIs

  • Repurchase rate >= 65%
  • Referral rate >=15%
  • Level of satisfaction with student management services (periodic survey)

Experience requirements:

  • At least 1 year working experience.
  • Preference Good English background (equivalent to IELST 6.5) is a plus.

Mindset

  • Love the profession of customer care customer service, logical thinking
  • Careful, meticulous
  • Able to work independently and under high pressure
  • Love & passion for working with customers and being committed to working in a Startup environment.

Skills

  • Good communication
  • Empathy, sharing and confiding skills with students
  • Skills to convince students to continue participating in the course
  • Office computers.

Education requirements:

  • College/University degree, preferably in Business Administration, Commercial Economics, Marketing, Customer Services.
  • Graduation from a Top 1 related school (if no experience) is a plus or at least 1 year of experience in B2C consulting/customer care (preferably in the fields of education, technology).

Contact Person:

My Nguyen

Adecco

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