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Student Care Officer

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Algorithmics Vietnam Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

Customer Service (parents and students premium experience)

  • Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
  • Conduct parent touchpoint appointments (parent session, progress updates, graduation).
  • Do monthly student's progress update phone calls with parents.
  • Interact with Programming Tutors and Teachers on a daily basis to ensure student's learning progress at campus and notify parents when there are concerns.
  • Effectively collaborate with other departments to ensure parents & students receive timely support.
  • Follow strictly potential parents/students' welcoming procedure
  • Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
  • Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
  • Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals)
Campus Operations & Admin

  • Ensure campus's facilities, inventory, procurement procedures are strictly followed on a daily basis.
  • Weekly report to Service Manager for inventory restocking and updates
  • Enhance fun, safe learning environment, high quality classroom experience for all students
  • Daily reinforcement for campus' looks and feels
  • Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
  • Ensure systems data compliance within campus.
  • Ensure well plan event flow & student parent experience joining the event to maintain studying community
  • Ensure students are safely picked up on a daily basis.

Chức vụ:
Nhân viên/Chuyên viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Attractive salary package
  • 2month probation with 100% salary
  • Incentives bonus when campus achieves monthly targets
  • Professional development and training, coaching opportunities
  • Learn how to code
  • Professional, young, and friendly work

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

  • A proven track record in customer service roles
  • Prior experience in Education is a plus
  • Excellent verbal and written English proficiency
  • Great interpersonal skills & customer serviceoriented
  • Flexible work schedule including weekdays evenings and weekends

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Trung cấp - Nghề
Không yêu cầu