Student Administration Campus Officer

3 months ago

Thành phố Hồ Chí Minh, Vietnam RMIT University Full time

Overview:
RMIT University Commitment

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

Why RMIT University Vietnam?

Reputation and rankings - RMIT University

RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website:
Your role

Report to: Senior Coordinator, Student Administration

Key Accountabilities

Manage data entry, student records and administration in both Vietnam and Melbourne systems:
- Ensure the data entry and checking of student information are at a high level of accuracy- Assure all documentation collected relating to students is complete, accurate and unambiguous and is managed to ensure confidentiality and privacy.- Collect and analyse data on student administration operations and provide input for the purposes of quality and process improvement.

Administer student administration processes, including but not limited to Enrolment, Billing processes, student visa, exams and graduations:
- Responsible for assigned student administration processes concerning maintaining student enrolments throughout the student lifecycle. This includes processing enrolments, enrolment variations, other forms, and billing.- Support the coordination of events including examinations and graduations.- Liaise with local authorities to assist student insurance and visa processes.

Process documentation and training:
- Maintain a working knowledge of student administration policy and processes. Ensure SA process - operational guidelines are up to date.- Solve complex procedural and client service issues and provide policy and procedural advice to other members of the Student Administration department and RMIT Connect.- Contribute to training and student experience improving sessions with key stakeholders across the university.

Team administration & communication:
- Maintain frequent and effective communication with Student Admissions Coordinators, Student Advisors (within the RMIT Connect), Student Recruitment and Schools to ensure student records, enrolments, and other student lifecycle tasks are processed efficiently and with mínimal errors.- Ensure regular maintenance of content for Student Administration related information and forms on the University website for student use.- Support team administration and logistics for team meetings, travelling, payment process and engage in other activities as required.- Manage student and stakeholder expectations to make sure tasks are delivered effectively and meet deadlines.

Key Selection Criteria- Bachelor's degree in business administration or relevant discipline with equivalent work experience.- Minimum 3 years of experience in administrative systems and processes.- Demonstrated experience in a complex customer service environment.- Skilled in the use of Microsoft Word, Excel, Outlook, and PowerPoint.- Keen attention to detail and accuracy when inputting data and managing information.- Ability to work independently with mínimal supervision and as part of a team.- Demonstrated ability in effective communicating with people at all levels and areas including students, academic staff, and management, as well as with people in industry and local authorities.- Willingness to take ownership and full responsibility of key projects assigned by direct supervisor- Possess a student-centred mindset with positive attitude towards teamwork and personal achievement.

Other Information- Contract duration: 08 months- Highly competitive gross salary- Annual leave: 1 day per working month- Personal Accident Insurance 24/7- Free use of onsite sports and fitness facilities- Library on campus and online - access to RMIT Australia online library

English Proficiency

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 5.5 (or equivalent Linguaskill 150).

To Apply

Please submit your CV and cover letter addressing your suitability for this position by clicking on the ‘Apply’ link below

Applications Close:
7 thg 10 2024 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and member

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