Student Visa Support Coordinator
3 weeks ago
Overview:
RMIT University Commitment
RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.
Why RMIT University Vietnam?
Reputation and rankings - RMIT University
RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website:
Your role
The Student Visa Support Coordinator is responsible for tracking and monitoring the visa status of international students at the SGS campus, ensuring compliance with local regulations through timely residential registration, and assisting with the preparation and submission of necessary visa documents. This role provides guidance on visa extensions and cancellations, maintains accurate visa-related records, offers compliance advice, and prepares reports for immigration offices. Additionally, the visa support advisor manages visa records and prepares reports for the Hanoi campus, ensuring consistent support and regulatory adherence across campuses.
Report to: Senior Coordinator, Student Administration (SGS)
Key Accountabilities- Visa monitoring: Oversee the tracking and monitoring of visa status for all international students at the SGS campus, including those on Leave of Absence (LOA) and those with cancelled enrolments. Ensure compliance with RMIT's Enrolment Policy and Procedure, and document relevant local procedures as needed.- Residential registration: Ensure timely follow-up with students for the registration of their residential status as required by local regulations. Develop and document systems and processes to facilitate efficient residential registration.- Document preparation and submission: Assist students with the preparation and submission of both online and offline documents necessary for visa entry, extension, or cancellation. Ensure all documentation is complete, accurate, and securely stored.-
- Record keeping: Maintain accurate records and manage all visa-related information for students at the SGS campus. Ensure the integrity and security of student records and perform quality data analysis and reporting as required.- Visa compliance advice and reporting: Offer expert visa compliance advice to students and relevant teams. Prepare and submit detailed reports for immigration offices, ensuring all reporting requirements are met.- Hanoi campus support: Manage visa records and prepare reports for the Hanoi campus, ensuring consistent support and regulatory adherence across campuses. Liaise with the Academic Registrar's Group (ARG) team and other stakeholders to address and resolve local issues.- Customer service: Ensure a high level of customer service for all areas of responsibility to internal and external stakeholders. Coordinate with Student Connect and International Office to assist international students in obtaining and maintaining their visas.- Training and development: Lead the development and delivery of training to staff within Enrolment and Student Records, the Academic Registrar’s Group, and professional staff in central service areas. Ensure a common understanding of visa-related policies, procedures, and practices.- Communication and coordination: Identify local communication needs on visa matters and coordinate as needed, ensuring appropriate reach and contextualisation across RMIT Vietnam campuses while maintaining alignment with policy and processes. Communicate with Officers of the Vietnam Immigration Department and Office regarding visa advice and issues.- Additional tasks: Perform other tasks as assigned by the Manager - Enrolments and Records, or relevant authority, to support the enrolments and student records functions.
Key Selection Criteria- A bachelor’s degree in business administration or a relevant discipline, or other equivalent work experience.- At least 5 years’ experience with administrative systems and processes.- Demonstrated experience in a complex customer service environment.-
- Demonstrated understanding of policy compliance and quality improvement.- Ability to work both independently and as part of bigger team; experience coordinating projects and leading small teams preferred.- Demonstrated ability in liaising with people at all levels and areas of an organisation, for example, students, academic staff, and management, as well as with people in industry, government, and other organisations.- Highly developed interpersonal sk
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