Indoor Customer Care Executive

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Rentokil Initial Full time

Purpose & Role:

  • Enhance and extend the Rentokil Initial's business by representing the Company to prospective clients via phone calls
  • To monitor each customer's evolving needs and manage the account to ensure customer satisfaction and long term relationship

Duties:

  • Renew service contracts with customers in Tier 3 &
  • Responsible for selling consumable products by receiving orders from existing or potential customers.
  • Understand features, advantages, disadvantages of the products & services as well as competitors' one.
  • Contact with customer and record all customers' information in the report of customer's information.
  • Planning for week work, month for approval and comply with the approved plans.
  • Coordinate with Operations Dept to complete the service and meet the customers' requirement.
  • Receive and handle complaints from customers regarding to product quality, delivery time, etc.
  • Respond to termination notices & follow up the process of contract's liquidation.
  • Other tasks are required by Line Manager

Requirements:

  • Graduated from College/University with major in Business Administration, Customer Service, Technical fields with the same level in foreign companies.
  • Have at least 01 experience year in the field of sales and/or customer service.
  • Good working behavior
  • Able to work independently and hard working in a multi task function
  • Have responsibility and ability of management
  • Skill of communication in English
  • Having knowledge on accounting is preferable
  • Good health & willing to visit outside


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