Trade Service Professional

2 weeks ago

Hanoi, Hanoi, Vietnam Citi Full time

This is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team.

This is an operations customer service task.

Act as the single contact point for all key clients & facilitate resolution of their queries by liaising with all the internal partners like:
Operations, Compliance, Sales, Product Team, etc.

Responsibilities:

  • Responsible for daily communications to provide technical advices/guidance to trade related products to enhance services image to all key clients.
  • Responsible for end to end trade finance transaction coordinators to ensure smooth implementation
  • Play a key role in timely resolution of queries and optimal service delivery within desired timelines
  • Act as a focal point for all servicelevel initiatives
  • Establish healthy business relations with Customers for securing repeat business & long term Customer loyalty
  • Work closely with the Operations Teams in identifying opportunities for improvement in the process, geared towards enhancing the overall 'Customer experience'
  • Consider risk and control issues when providing solutions to Customers & ensure proactive escalation of key issues
  • Proactively engage Sales & Product teams and provide business leads on key parameters like: Yearonyear Volume analysis at customer and product level, provide inputs to RM / Sales with regards to potential incremental business from customer.
  • Periodic review of inactive clients with sales / product to discuss reasons for decline in volumes and evaluate whether certain names qualify for exclusion from TSP listing.
  • Other tasks assigned by Unit Head

Qualifications:

  • Good knowledge of Trade products and International rules (UCP600, ISBP, ISP)
  • Must be computer literate (knowledge of Windowsbased programs such Ms Word, Ms Excel, Power Point are required)
  • Must be able to work well under pressure
  • Must be faithful, flexible, meticulous and attentive to details; strong organization, matured and administration/leadership skills
  • Must be selfmotivated and proactive; hardworking and responsible
  • Strong verbal and written communication skills in both English and Vietnamese

Education and Experience:

  • 23 years proven track record in operations of trade services and trade finance (in a bank or at a major MNC nonbank is preferred)
  • Bachelor's/University degree (in Banking, Finance, Economics & Foreign Trade)

PERSONAL ATTRIBUTES:

  • Professional disposition and customerfocused attitude towards both internal and external customers.
  • Strong interpersonal skills, persuasive and articulate personality
  • Tenacious and take pride in getting the job done the right way the first time.
  • Good team skills
  • Maturity, credibility, energy and enthusiasm
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

-
Job Family Group:

Operations - Transaction Services

-
Job Family:

Cash Management

-
Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "
EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

View the **Pay Transparency Posting

  • Nhân Viên Facebook Ads

    2 weeks ago

    Hanoi, Hanoi, Vietnam ADIA SERVICE TRADE Full time

    **Dự án MMO thị trường Malaysia của công ty ADIA SERVICE TRADE- có trụ sở tại Kuala Lumpur, Malaysia****Ngành nghề kinh doanh: đồ gia dụng, thời trang****Nền tảng: facebook, tiktok và instagram.****Dự án có 2 bộ phận**:**Vận hành, Marketing: Việt Nam****Kho hàng, sale, vận đơn: Malaysia****1. Mô tả công...

  • Nhân Viên Facebook Ads

    2 weeks ago

    Hanoi, Hanoi, Vietnam công ty ADIA SERVICE TRADE Full time

    **Dự án MMO thị trường Malaysia của công ty ADIA SERVICE TRADE- có trụ sở tại Kuala Lumpur, Malaysia****Ngành nghề kinh doanh: đồ gia dụng, thời trang****Nền tảng: facebook, tiktok và instagram.****Dự án có 2 bộ phận**:**Vận hành, Marketing: Việt Nam****Kho hàng, sale, vận đơn: Malaysia****1. Mô tả công...

  • Officer, Payment and Trade Finance

    2 weeks ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    24 Apr 2024Officer, Payment and Trade Finance :Category: Operations DivisionJob Type: Facility: OperationsJob Purpose:Control, approve transactions, accounting, work performed at Payment and Trade FinanceKey Accountabilities (1):Strictly comply with the Labor Regulations and information security of the BankIdentify, evaluate, report and coordinate coordinate...

  • Account Manager, On-trade

    2 weeks ago

    Hanoi, Hanoi, Vietnam Moët Hennessy Asia Pacific Full time

    Position:Commercial & Distribution Achieve individual commercial & direct distribution target/objectives Priority must be given on driving the sales and the activity of core brands (Hennessy) & new innovation brands (Chandon, Whispering Angel, Minuty, Armand de Brignac, Moet) Ensure high standard of presence & merchandising for Moet Hennessy products in the...

  • Trade Assistant

    2 weeks ago

    Hanoi, Hanoi, Vietnam Embassy of Peru Full time

    JOB DESCRIPTIONTRADE ASSISTANT - EMBASSY OF PERU IN VIETNAMI. PURPOSE OF THE RECRUITMENTStrengthen Peru's trade, tourism and investment promotion activities in Vietnam.II. MAIN RESPONSIBILITIES Prepare commercial, tourist and investment promotion projects, when required by the Embassy. Organize the execution of trade/investment tourism promotion events....

  • Trade Mark Paralegal

    2 weeks ago

    Hanoi, Hanoi, Vietnam Rouse Network Full time

    Outline of Responsibilities Assist IP Attorney and team on all trade mark prosecution (contentious and noncontentious matters). Prepare reports on filing, status, official notifications. Comprehensively conduct internet searches, translate legal documents; Full understanding of latest trade mark filing procedures and relevant laws and regulations Manage...

  • Trade Marketing Executive

    2 weeks ago

    Hanoi, Hanoi, Vietnam BRIGHTON INVESTMENTS JSC Full time

    About us: With a focus on datadriven operations, we are currently in the process of building our ERP system to streamline our business processes and enhance decisionmaking. Our work environment is youthful, dynamic, fastpaced, flexible, and encourages proactiveness. Develop and execute trade marketing strategies to drive product visibility and sales in the...

  • Customer Service

    2 weeks ago

    Hanoi, Hanoi, Vietnam Công Ty TNHH Kart (Việt Nam) Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Manage, maintain and develop the company's customers. Making import and export contracts. Taking care of customers who are using the company's services. Other tasks as assigned by Manager.Chức vụ: Nhân Viên/Chuyên ViênHình thức làm việc: Toàn thời gianQuyền lợi được hưởng:...

  • Customer Service

    2 weeks ago

    Hanoi, Hanoi, Vietnam Công Ty TNHH Kart (Việt Nam) Full time

    Mô tả công việc:(Mức lương: triệu VNĐ) 1. Manage, maintain and develop the company's customers.Making import and export contracts.Taking care of customers who are using the company's services.Other tasks as assigned by Manager.Chức vụ: Nhân Viên/Chuyên ViênHình thức làm việc: Toàn thời gianQuyền lợi được...

  • Polymer Trading Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam ShareCV Full time

    Mô tả công việcPosition SummaryThe Polymer Sales Manager will be in charge of making deal done of mainly PE/PP and developing new customers in all over Vietnam especially in northern area. The sales manager will mainly deal with Korean origin and Indian origin cargo. But also preferred to have ability to develop new origin. Basically, He or she should...

  • Cash and Trade Processing Staff

    2 weeks ago

    Hanoi, Hanoi, Vietnam Citi Full time

    Cash and Trade Processing staff role is a position within Treasury and Trade Solutions (TTS) Operations unit. VN TTS Operations key responsibility is payments execution for Citibank's corporate clients. Fund transfer transaction processing (domestic & cross border payments), Trade services & Trade finance transaction processing & Regulatory monitoring and...

  • Institution Trader

    2 weeks ago

    Hanoi, Hanoi, Vietnam VIS- vietnam investors service Full time

    August PresentStructured Product Team leader - Equity Derivatives SSI Securities Structure and successfully launch the very first Marketlinked notes for the market in Vietnam. Work closely with different teams including:Relationship Managers and Capital Markets to generate product ideas. Legal team to sort out policy and regulatory obstacles. CFO to make...

  • Cash and Trade Processing Staff

    2 weeks ago

    Hanoi, Hanoi, Vietnam Citi Full time

    Job Title: Cash and Trade Processing staff (Level C05)DescriptionPosition Summary:- Cash and Trade Processing staff role is a position within Treasury and Trade Solutions (TTS) Operations unit. VN TTS Operations key responsibility is payments execution for Citibank's corporate clients. Fund transfer transaction processing (domestic & cross border...

  • Nhân Viên Digital Marketing

    2 weeks ago

    Hanoi, Hanoi, Vietnam Công ty ADIA SERVICE TRADE Full time

    1. Mô tả công việc:Lên kế hoạch chạy quảng cáo theo tháng với ngân sách ước tính.Lên kế hoạch chạy campaign theo dịp lễ hoặc event.Trực tiếp triển khai các chiến dịch quảng cáo trên: Facebook Ads/Tiktok adsTheo dõi hiệu quả & chi phí các kênh quảng cáo digital. Làm báo cáo và báo cáo với...

  • Nhân Viên Facebook Ads

    2 weeks ago

    Hanoi, Hanoi, Vietnam Công ty ADIA SERVICE TRADE Full time

    1. Mô tả công việc:Lên kế hoạch chạy quảng cáo theo tháng với ngân sách ước tính.Lên kế hoạch chạy campaign theo dịp lễ hoặc event.Trực tiếp triển khai các chiến dịch quảng cáo trên: Facebook Ads/Tiktok adsTheo dõi hiệu quả & chi phí các kênh quảng cáo digital. Làm báo cáo và báo cáo với...

  • Nhân Viên Digital Marketing

    2 weeks ago

    Hanoi, Hanoi, Vietnam Công ty ADIA SERVICE TRADE Full time

    1. Mô tả công việc:Lên kế hoạch chạy quảng cáo theo tháng với ngân sách ước tính.Lên kế hoạch chạy campaign theo dịp lễ hoặc event.Trực tiếp triển khai các chiến dịch quảng cáo trên: Facebook Ads/Tiktok adsTheo dõi hiệu quả & chi phí các kênh quảng cáo digital. Làm báo cáo và báo cáo với...

  • Chuyên Viên Quản Trị Rủi Ro Và Quản

    2 weeks ago

    Hanoi, Hanoi, Vietnam golden gate trade & service jsc Full time

    Tham gia đánh giá và rà soát các văn bản và quy trình trước và sau khi ban hành của Công ty;- Giám sát và cập nhật kịp thời trạng thái rủi ro theo danh mục rủi ro;- Theo dõi tiến độ khắc phục rủi ro và đánh giá lại rủi ro còn lại;- Lập các báo cáo rủi ro định kỳ và báo cáo đột...

  • Senior Service Sales Engineer, Sa

    2 weeks ago

    Hanoi, Hanoi, Vietnam Carrier Full time

    Country:VietnamLocation:VNM02: 16th Floor, Viet Tower, 1 Thai Ha Street, Trung Liet Ward, Dong Da District, Hanoi City Establishes prospects and develops a professional relationship to understand the customer needs and suggest products and/or services that meet the customer needs. Aids in and supports business development activities for prospects within...

  • Trade Compliance Staff

    2 weeks ago

    Hanoi, Hanoi, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time

    Mô tả công việc:(Mức lương: triệu VNĐ) Closely coordinating with KWE CB team and internal KWE's customer related departments to get updated shipment information. Allocating jobs on daily/weekly and monthly plan under KWE's customer's instruction. Manages daily Vietnam (Hanoi & HCM) Global Trade operations activities. Supports KWE's customer...

  • Customer Service Professional Ii

    2 weeks ago

    Hanoi, Hanoi, Vietnam Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...