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Guest Service Center Agent/operator/nhân Viên
2 weeks ago
Mô tả công việc:
(Mức lương:
triệu VNĐ)
- Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
- Align your working practices and conduct with Sheraton Saigon Grand Opera Hotel' Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
- Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards.
- Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, twoway radios, emergency phones, call accounting, guest room equipment operations and hotel channels.
- Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
- Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner.
- Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
- Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
- Handle restaurant bookings promptly and efficiently, whilst promoting inhouse facilities.
- Be aware of facilities and points of interest within Ho Chi Minh City and surrounding areas to assist with any guest inquiries.
- Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP's and Guest History guests.
- Coordinate with Room Service menu availability to ensure guest satisfaction.
Chức vụ:
Nhân Viên/Chuyên Viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
- Competitive salary and benefits
- 12 annual leaves
- Annual health check
- 24/24 personal accident insurance
- Free duty meals and free parking
- Free uniform, including laundry service
- Professional training and working environment
- Long term career opportunities
- Other benefits for associate from Marriott
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
- Good communication skills in English
- At least 1 year experience in a similar role
- Able to work shifts, night shift
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,Tổng Đài Viên
Trung cấp - Nghề
Không yêu cầu
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