Guest Service Center Agent/operator/nhân Viên

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Khách sạn Sheraton Sài Gòn Full time

Mô tả công việc:

(Mức lương:
triệu VNĐ)

  • Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
  • Align your working practices and conduct with Sheraton Saigon Grand Opera Hotel' Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
  • Handle multiple calls by prioritizing and informing callers in accordance with the hotel standards.
  • Be fully conversant and efficient in the operation of switchboard and other related equipment, such as paging system, twoway radios, emergency phones, call accounting, guest room equipment operations and hotel channels.
  • Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
  • Convey information, facsimiles and messages to appropriate personnel in a timely and efficient manner.
  • Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
  • Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
  • Handle restaurant bookings promptly and efficiently, whilst promoting inhouse facilities.
  • Be aware of facilities and points of interest within Ho Chi Minh City and surrounding areas to assist with any guest inquiries.
  • Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP's and Guest History guests.
  • Coordinate with Room Service menu availability to ensure guest satisfaction.

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Competitive salary and benefits
  • 12 annual leaves
  • Annual health check
  • 24/24 personal accident insurance
  • Free duty meals and free parking
  • Free uniform, including laundry service
  • Professional training and working environment
  • Long term career opportunities
  • Other benefits for associate from Marriott

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

  • Good communication skills in English
  • At least 1 year experience in a similar role
  • Able to work shifts, night shift

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Tổng Đài Viên

Trung cấp - Nghề
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