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Guest Service Agent

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam SOFITEL SAIGON PLAZA Full time

Job Description:

  • Guarantee excellent quality of guest room service (Standard of product: cleaning, setting up, designated room, facilities laundry, PA).
  • Manage & ensure all ambassador Housekeeping always follow up of Housekeeping procedure and Hotel's policy.
  • Prepared all proposals to working plan in department & maintain hotel's property.
Work Experience

  • 5 years or more, experience in the same position in luxury hotels
  • Minimum requirement of a Degree/Diploma Holder or an undergraduate degree from in Hospitality.
  • Guest service oriented; excellent interpersonal and communication skills; Public Relation skill and excellent English & Vietnamese (verbal and written).
  • Good Business acumen, Strong Managerial Leadership experience and qualities.

Benefits:

  • Year end bonus base on annual performance
  • Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung's Death Anniversary)
  • Annual leave (+ 11 public holidays mentioned above)
  • Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee during probation
  • 24/7 Personal Accident Insurance
  • Parking fee
  • 2 duty meals at Staff Canteen
  • Uniform covered by the Hotel
  • Carte Bienvenue