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Guest Service Manager

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Glory Investment Holding (Việt Nam) Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

Position Summary:
A guest services manager handles visitor needs, front-desk operations, and ensures the highest level of guest satisfaction.

Duties and Responsibilities:

  • Provides direction and coordination for front office personnel.
  • Directs and coordinates various services related to operations as required.
  • Provides department managers with summary of activities during shift by preparing and distributing written log daily.
  • Ensures proper customer relations and safeguards the hotel's interests by resolving and taking appropriate actions on all customer complaints and/or problems.
  • Represents hotel in professional contact with general public.
  • Adheres to, monitors, and enforces compliance with all hotel and company policies, procedures, and standards; provides clear direction in advising and instructing staff in details of work.
  • Performs administrative duties, including but not limited to: reading, analyzing, and compiling reports; communicating verbally and in writing with internal customers, external customers, vendors, and corporate staff; and registering, assigning rooms to, and checking out guests.
  • Provides accounting reports and all related documentation materials as assigned, including reviewing daily accounts and reconciling/justifying all transactions for the day.
  • Reviews all postings for accuracy and appropriateness, reporting and/or correcting all discrepancies and errors as needed.
  • Ensures the proper posting of all hotel room related revenue and taxes (all postings of room and tax) and verifies that all incidental charges have been applied.

When covering on the overnight:
assume responsibility for supervision in the absence of department heads; work closely with hotel security to ensure safety of employees, guests, and physical plant; oversees any emergency operations; perform various overnight accounting functions; prepare the front office for the next day,

  • Ensures the highest standards of guest relations, satisfaction, and contact.
  • Performs any other duties and responsibilities as assigned.

Chức vụ:
Nhân viên/Chuyên viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

You will be working in an international hotel in the most bustling and modernized center of Ho Chi Minh City with:

  • Competitive salary
  • Attractive monthly service fee bonus (service charge)
  • Variety changes to be promoted to higher positions
  • Meal allowance and parking allowance are provided
  • Social insurance package is paid at 100% salary
  • 1 day off/ week, 12 annual leave days/year
  • 13th Salary bonus, according to yearend business outcome
  • You will have 1 day off on your birthday and a gift from the hotel.
  • Stylistic uniform is provided and washed by the hotel.

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

  • College/University of Tourism, hospitality, equivalent education
  • At least 2 years of experience in the role of Front Office Supervisor in 4 star hotels or above.
  • Good English
  • Language: good level in English both writing and speaking
  • Excellent written and oral communication skill

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Giám Sát Dịch Vụ,Nhà Hàng/Khách Sạn

Đại Học
Không yêu cầu