Senior Operation Manager

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam PERSOLKELLY Vietnam Full time
To improve overall services and performance of Inbound Contact Center
- institute an experienced outsourcing services to help provide energy services Inbound Contact Center Regular comprising the agent, team leader and supervisor

  • The services provided to customers shall be in accordance with the Service Standards from the Client.
  • Managing an Inbound team comprises of Team Leaders, Trainer, QA and CS agents in all aspects of a call center context.
  • Planning and executing strategically Operation through forecasting, rostering, monitoring, briefing, coaching, and others.
  • Taking decision about problems that occurred in the entire program that supports service Contact Center and its analysis.
  • Reporting to General Manager/CC Director for any abnormalities in operation
  • Responsible for monitoring CS agents in terms of quality and quantity to meet operational requirements from Clients
  • Handling escalation cases from customers to ensure due process is adhered properly with highest customer service oriented mindset
  • Following and making sure all team members are actively involved activities Service Improvement and Motivation Program
  • Taking part in improving quality of all units in CX & System within agreed development period
  • Making sure all team members are actively involved and work closely to achieve team and individual KPIs
  • Developing personal performance and team members such as training, briefings, seeking information latest, and others
  • Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments.
  • Doing the responsibility and authority in accordance with the business processe
  • Attending Weekly Meeting with Clients to share insights and highlights of operation.
  • Attending to adhoc tasks as assigned by General Manager or Client.
550304

  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Buymed Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) The Senior Operations Manager will oversee the group management, procurement and inventory operations of the various pharmacy stores, including managing pharmacy staff, ensuring compliance with all laws and regulations related to pharmacy operations. He/she will also be responsible for studying the...

  • Senior Operations

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

    Job summary:An excellent Senior Operations & Facilities Manager role is now available in an international school based in Ho Chi Minh city.This Senior Operations & Facilities Manager is to focus on providing strategic leadership and operational management of all properties, buildings and infrastructure assetsResponsibilities:Operations & Facilities Services...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Trusting Social Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)We are seeking a dynamic Senior Manager/Associate Director of Operations to lead our supporting teams, including Finance, Procurement, HR, Legal, Office Admin, and Reconciliation. As the Director of Back Office Operations, you will be responsible for ensuring that all teams work seamlessly together to...

  • Finance Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Owe Operation Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)GENERAL MISSION- Manage and supervise all activities of 3 companies (OWS "service", OWH "holdings" and OWO) (NB:OWS and OWH are small companies with few activities) accounting system compliant with policies and regulations of VN Law. Facilitate best collaboration between Departments within the Company for...

  • Operations Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Diag Full time

    JOB DESCRIPTIONS:As the Operations Manager, you will be responsible for managing and coordinating the day-to-day operations of the company. You will work closely with department heads to streamline processes, improve performance, and drive operational excellence.Your key responsibilities will include:Developing and implementing operational policies and...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam TotallyAwesome Full time

    WHO ARE WETotallyAwesome is Asia-Pacific's No.1 platform curating the largest supply of media inventory engaging Under-18s safely. We enable a youth-safe digital ecosystem with more than 500 million monthly active users across APAC. We adhere to and support international governments' most advanced regulations protecting kids' and teens' data privacy. We do...

  • Operation Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH T.M.G Full time

    Mô tả công việc:(Mức lương: triệu VNĐ) Provide leadership and strategic vision to the organization. The Operation Managerwill bring operational, managerial and administrative procedures, reportingstructures and operation controls to the company. Oversee daily operations of the company and the work of executives. Contribute toward the company's...

  • Operations Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam the dragon trip Full time

    The Role:As our North Asia Operations Manager, you will have responsibility for operating our school trips in North Asia - specifically Japan and South Korea. You will manage our growing Operations team in Ho Chi Minh City and work alongside our in- country staff across the region. Our tour portfolio spans across Asia, so one day you might be booking a train...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam METUB Network Full time

    Position Overview: The OP Mgr will be responsible for optimizing workflow, managing the coordination process of Business Units (BUs), and providing consultation on operational management systems to the executive team. Collaborate with People, Performance & Culture Department (PPC) and relevant departments to train teams on process and management system...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Atalian Global Full time

    **Công ty TNHH Atalian Global**:- Trên 300 người**Senior Assistant Operations Manager**:- Hạn nộp hồ sơ: 09/03/2023- Lượt xem: 412- Đăng ngày: 15/02/2023***Yêu cầu kinh nghiệm**5 năm**Mức lương** triệu**Cấp bậc**Quản lý nhóm- giám sát**Hình thức làm việc**Toàn thời gian cố định****Thông tin**:- Nghề...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    Administrative Support: Provide administrative support to senior management and staff, including handling correspondence, supporting business trip (air tickets, hotel booking, visas, APAC cards, housing rental...). Prepare reports, presentations, and documents as required. Facility Operation: Oversee the daytoday operations of the office facility. This...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Flexport Full time

    What you'll do: Our operations supervisors lead warehouse operations on the ground and play a key role in getting our customers' orders shipped Lead daily coordination with ground staff, upstream or downstream transportation partners and carriers to ensure all cargo processing (inbound and outbound flow) is done on time, safely, and with zero defects Manage...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Aon Corporation Full time

    Posting Description:Senior Broking and Operation ExecutiveAon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.Role...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Informa Markets Full time

    Company Description Informa PLC is a leading international events, intelligence and scholarly research group.**Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam British Council Full time

    Teaching Operations ManagerDate:11-Apr-2023Location: Ho Chi Minh, East Asia, VNCompany:British CouncilWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

    VNG is a leading homegrown digital ecosystem in Vietnam. We provide diverse products and services that bring convenience, fun and quality content to our users, and help our business partners achieve effective user acquisition/engagement and more efficient operations. The exponential growth in VNG's popularity is a testament to our ability to create...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam British American Tobacco Full time

    BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT VIETNAM IS LOOKING FOR A IT SERVICE OPERATION MANAGERSENIORITY LEVEL:Senior professionalFUNCTION: DBS - Digital Business SolutionSALARY...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam RMIT VN Full time

    Overview: RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam AIP Foundation Full time

    VACANCY ANNOUNCEMENT:SENIOR FINANCE MANAGERAIP FOUNDATIONAIP Foundation is a non-profit organization dedicated to saving lives on the roads and increasing access to safe, equitable, and sustainable mobility for all. We envision a world with zero road injuries and fatalities. Beyond empowering underserved road user communities, AIP Foundation tackles...