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Business Operations Manager, Digital Services

3 months ago

Hanoi, Hanoi, Vietnam Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.

Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.


At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts.

Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.

But we are just getting started We have much room for improvement and many ideas that will further shape the industry.


The Digital Services team provides e-commerce sellers with a suite of digital tools that automates and optimizes the most challenging aspects of the e-commerce process, allowing users to streamline order fulfillment and manage customer experience across various digital channels and platforms, integrating it with our delivery services to create a hassle-free experience.

The Business Operations Manager plays a crucial role in ensuring the achievement of the set targets. This position involves managing various aspects of operations, ensuring efficiency, productivity, and compliance with company policies. The Operations Manager will collaborate with different departments to streamline processes and enhance overall business performance. This role also includes the responsibility of establishing teams and managing KPIs in new markets.

Responsibilities:

  • Tracking of Marketing daily KPIs including: No of Leads Generated, SQL %, CPL, etc
  • Tracking of Sales daily KPI including: CVR of the whole team, CVR of staffs, etc
  • Suggest improvements to enhance sales/marketing performance to meet targets
  • Collecting data from Sales and Marketing teams to create daily/ weekly/ monthly report
  • Facilitate communication between the Sales and Marketing teams to streamline processes and improve crossteam coordination
  • Support in building and training teams in Southeast Asian markets
  • Manage communication between Nobi VN team and Nobi SEA team/vendors in SEA markets and support in translation between English and Vietnamese where needed

Requirements:

  • Minimally 2 years of proven experience in sales operations/ operations or a related role
  • Bachelor's degree in business, sales, or a related field. An MBA is a plus.
  • Process Optimization
  • Communication Skills
  • Analytical and problemsolving skills
  • Ability to work collaboratively and influence crossfunctional teams
  • The ability to communicate efficiently in English & Vietnamese