Cs assistant

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam JobsGO Recruit Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services, including the main tasks and responsibilities as follows.


  • Issue membership cards and vouchers
  • Manage customers' accounts and maintain customer databases
  • Issue VAT invoice as request promptly, accurately and timely
  • Conduct VAT refund procedure
  • Provide Gift wrapping service to customers
  • Update Lost and Found book, return lost things to owner
  • Deal directly with customers either by telephone, electronically or face to face
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments
  • Provide feedback on the efficiency of the customer service process
  • Check and maintain audio system in good condition and ready to use
  • Make announcement, play music, and promotion clips timely
  • Checks, clean, maintain clean customer service area and daily house keeping duties
  • Any other duties as and when assigned by the company

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Insurance according to the regulations.
  • 13th month salary.
  • Health care insurance, accident insurance, premium health card 24/2
  • Annual Leaves.
  • Rewards, salary increases.
  • Discount employee card.
  • Meal allowance.

Yêu cầu bằng cấp (tối thiểu): Cao Đẳng

Yêu cầu công việc:

  • Bachelor Degree with related major
  • Knowledge of customer service principles and practices
  • At least 01year experience in Customer Service
  • Experience in working for MNC is favorable
  • Fluent in English for all skills: speaking, writing, listening & reading
  • Interpersonal skills
  • Communication skills verbal and written
  • Listening skills
  • Problem analysis and problemsolving
  • Attention to detail and accuracy
  • Customer service orientation
  • Stress tolerance
  • Being able to work on shift, weekends and public holidays when required;

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng,Mỹ Phẩm/Làm Đẹp,Thư Ký

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