Complaint Handling Assistant Manager

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Bảo hiểm Hanwha Life Việt Nam Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

Complaint Handling and Controlling: 60%

  • Responsible for the smooth daily operation of Complaint Handling;
  • Control TAT of complaints in TAT;
  • Ensure the service levels and quality standards are being met consistently across all teams.
  • Work across departments / functions for solution to ensure the complaint solved.
  • Review to sure all complaints from Customers are solved exactly, suitable & follow closely with Company process/ regulation.
  • Ensure all complaint's documents are stored/uploaded fully, compile with internal and external government regulations.
  • Hanlde weekly/monthly/quartly/yearly complaint reports.
Complaint - Competence - 30%

  • Responsible for developing and implementing improvements to current process(es) to enhance service quality and client experience in complaint handling.
  • Propose and develop measurement tools, initiatives, or technology to enhance the operational effectiveness of Complaint Handling.
  • Track and measure productivity and compared to benchmarks, find ways to increase productivity
  • Ensure the internal and external regulations governing the assigned business.
Others - 10%

  • Training, coaching for CC and CS staffs in complaint handling to ensure skills and knowledge effectively developed.
  • Join other tasks/projects with defined timeline as assigned by line manager / Dept. Head.

Chức vụ:
Trưởng Nhóm/Trưởng Phòng

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
- Đào tạo

  • Tăng lương
  • Nghỉ phép năm

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

  • Bachelor's degree
  • At least 5year experience in managing Customer Service, Complaint handling is preferred.
  • Demonstrate accuracy and thoroughness. Work in an organized manner.
  • Ability to contribute to a productive work environment: positive, teamoriented, customeroriented.
  • Skills: Professional in Customer Service, Problemsolving, Presentation, Negotiation, Time management, Project management, Leadership skill.
  • Strong communication skills: writing, speaking and listening
  • Work closely with the Customer Services and Operations / others team and a wide range of Head Office staff for daily processing.

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Quản Lý Chất Lượng (QA/QC),Vận Hành/Sản Xuất

Đại Học
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