IT Assistant Manager

4 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Vietnam Full time


Responsibilities:
Assist the Manager in day-to-day operational matters that include but are not limited to managing operational services and preparing reports to ensure operational efficiency and support areas for improvement.Developing, maintaining, and updating all relevant documentation (SOPs, case tickets, etc.) for continuous improvements of IT operations.Work with managed services IT vendor to assess all help desk or service desk escalations, supporting solutions, and coordinating with external service providers, where necessary.Participate and contribute to assigned tasks/projects from the IT Manager that cover local or regional aspects.Perform audits to ensure all asset information and changes in asset status are being recorded into the asset management system by the managed services IT vendor.Work with other GTS teams to provide an operational perspective on products and services. Rotational Major Incident shifts to support business needs.

Experience Requirements:
The must havesAt least 3 years in supporting IT Operations or related in the IT or Technology sector.Experience in supervisor or handling a team of 4-7 membersAble to work with minimum supervision in a fast-paced working environment.Good analytical and problem-solving skills.Good written and verbal communication skills.Strong customer service, organizational, prioritization, multitasking, communication, and leadership skills.The nice-to-havesExperience in handling IT projects.Involved in procurement step regarding PR/POITIL knowledge is a plusPower BI, Excel Sheet, G-sheet

Education Requirements:
Bachelor's degree is preferred Please click the APPLY button or contact Ms. Vi Phan at Phone/ Zalo/Whatsapp) or to discuss further.

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