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Customer Handling
3 weeks ago
- Also, the respective staff is responsible for the records management within Legacy Franchise Operations
Responsibilities:
- Customer handling
- Receives the physical forms from customers via mail, coordinates with Citi stake holders to facilitate customer request
- Performs other coordination with Citi stake holders to facilitate customer requirements
- Records management
- Receives record retrieval request from stake hoders/ from TSA partner, perform validation and provides feedback to the requestors
- Performs records retrieval, records categorization/ tracking, as well as respective logistics
Qualifications:
- Holds at least Diploma or Degree in any field.
- Previous experience of customer enquiries handling
- Should have excellent interpersonal and communication skills with good command of written and spoken Vietnamese and English.
- Assertive and able to manage in situations where there may be limited information
- Details management from operations perspective
Job Family Group:
Customer Service
-
Job Family:
Service
-
Time Type:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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EEO Policy Statement.
View the **Pay Transparency Posting
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