Customer Service Logistics

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam CÔNG TY TNHH PUDONG PRIME INTERNATIONAL Full time

Manage and operate customer's request from booking stage to cargo loading operations and resolve cargo issues with carrier timely and smoothly.


  • Closely follow and get market situation update and inform this information to company's personnel to build market awareness within company
  • Regulate and perform daily checking of carrier's update and inform all relevant parties timely within company's timeline
  • Coordinate with company's agents to ensure cargo is properly handled
  • Communicate with Sales team to ensure all cargo information regarding to bookings is correctly identified and handled
  • Communicate with Pricing team to make sure all rate and quotations match with customer's requested services
  • Communicate and coordinate with Document team to streamline all documents requirements and abide to shipping regulations
  • Resolve customer dispute and complain in timely and professional manner and in accordance to company policies
  • Prepare company reports that accurately assess customer, shipping line and company's internal performances.
  • Develop customer and agents relationship by providing professional services and outstanding support to their needs
  • Build and improve agent's network by providing accurate newest quotation along with proper booking and cargo handling instruction to all relevant parties
  • Other tasks as assigned by the Head of Department.

Job Requirements:

  • University or college graduate (major in Foreign Trade, Economics, Maritime or Transportation is preferable).
  • At least 13 years of experience in the same position in logistics/forwarding field
  • Good command of English/Vietnamese (both in oral & written communication).
  • Good at Microsoft Office Applications.
  • Being careful, customeroriented & achievementdriven attitude.
  • Ability to work well under pressure and having good problemsolving skill.
  • Others: High responsibility, good teamwork.

Loại hình công việc:
Toàn thời gian

Lương:
₫ ₫ một tháng

Ability to Commute:

  • Thành phố Hồ Chí Minh (Ưu tiên)

Ability to Relocate:

  • Thành phố Hồ Chí Minh: Relocate before starting work (Ưu tiên)


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