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Customer Service Logistics
2 weeks ago
Manage and operate customer's request from booking stage to cargo loading operations and resolve cargo issues with carrier timely and smoothly.
- Closely follow and get market situation update and inform this information to company's personnel to build market awareness within company
- Regulate and perform daily checking of carrier's update and inform all relevant parties timely within company's timeline
- Coordinate with company's agents to ensure cargo is properly handled
- Communicate with Sales team to ensure all cargo information regarding to bookings is correctly identified and handled
- Communicate with Pricing team to make sure all rate and quotations match with customer's requested services
- Communicate and coordinate with Document team to streamline all documents requirements and abide to shipping regulations
- Resolve customer dispute and complain in timely and professional manner and in accordance to company policies
- Prepare company reports that accurately assess customer, shipping line and company's internal performances.
- Develop customer and agents relationship by providing professional services and outstanding support to their needs
- Build and improve agent's network by providing accurate newest quotation along with proper booking and cargo handling instruction to all relevant parties
- Other tasks as assigned by the Head of Department.
Job Requirements:
- University or college graduate (major in Foreign Trade, Economics, Maritime or Transportation is preferable).
- At least 13 years of experience in the same position in logistics/forwarding field
- Good command of English/Vietnamese (both in oral & written communication).
- Good at Microsoft Office Applications.
- Being careful, customeroriented & achievementdriven attitude.
- Ability to work well under pressure and having good problemsolving skill.
- Others: High responsibility, good teamwork.
Loại hình công việc:
Toàn thời gian
Lương:
₫ ₫ một tháng
Ability to Commute:
- Thành phố Hồ Chí Minh (Ưu tiên)
Ability to Relocate:
- Thành phố Hồ Chí Minh: Relocate before starting work (Ưu tiên)
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