Senior Seafreight Customer Service and Operation

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

**Mô tả công việc**:(Mức lương: Thỏa thuận)- Conducting operation jobs, mainly Documentation for Seafreight and Airfreight shipments.- Dealing with shipping lines, agents, customersas daily business.- Stay updated about logistics industry trends, competitive services and market conditions- Prepare and present weekly operation reports.**Chức...

Customer Service Manager Responsibilities Strategically lead the customer service department to enhance performance of our representatives by setting clear key performance indicators (KPIs) and career path planning for successful agents. Create processes to achieve the goals and objectives of the customer relations department given by the Top Management....

Company DescriptionSGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.Admin-related task:Be trained and introduced to Admin tasks and...

**Mô tả công việc**:(Mức lương: Thỏa thuận) This a position that is responsible for handling daily operation of the company's product across the country and the world- Daily operation task including sea freight and logistics, from booking acceptance through to invoicing and job completion.- Follow up and offer service to the customers.-...

**Mô tả công việc**:(Mức lương: Thỏa thuận)- Tổ chức, theo dõi và dẫn dắt các hoạt động điều hành.- Chịu trách nhiệm cải thiện các hoạt động điều hành trong và ngoài thị trường Việt Nam.- Gọi điện, xây dựng, cải thiện mối quan hệ với khách hàng hiện tại.- Giải đáp...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

DepartmentOperations- LevelEntry Level- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

Company DescriptionJob Description:Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillmentKey responsibilities:Handle order processing in accounts: Manage...

Mô tả công việc:(Mức lương: Thỏa thuận)Mô tả Công việcThis a position that is responsible for handling daily operation of the company's product across the country and the world Daily operation task including sea freight and logistics, from booking acceptance through to invoicing and job completion. Follow up and offer service to the...

Location: Ho Chi Minh, VietnamSubsidiary: Rohlig Vietnam LimitedCountry: VietnamStart:ASAPResponsibilities To provide quality liaison services between clients, overseas agents, suppliers and partners, and interoffice departments, whilst supporting Sales/Operations where appropriate, with a view to achieving and exceeding targets set in terms of quality of...

Mô tả công việc:(Mức lương: triệu VNĐ) Onboarding and Implementation (40%): You'll play a crucial part in welcoming new B2B clients, aided by senior team members, ensuring their smooth transition onto our platform. Your responsibilities include setting up client accounts accurately and offering initial support during the implementation phase....

BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT VIETNAM IS LOOKING FOR A IT SERVICE OPERATION MANAGERSENIORITY LEVEL:Senior professionalFUNCTION: DBS - Digital Business SolutionSALARY...

Mô tả công việc:(Mức lương: Thỏa thuận)1.Providing technical support: To ensure the customer enquiries and requests are addressed in a timely manner To coordinate with other internal teams to ensure the aftersales quality and customers' requirements are met To handle tickets in 2 queues (Vietnamese English)Call Center support: Conduct frequent...

Mô tả công việc:(Mức lương: Thỏa thuận)Mô tả Công việcCommunicate with customers, carriers, overseas network & related parties to ensure all shipments are expedited timely & properly in compliance with customer's requirements handling instructions, provided SOP.Timely follow up and properly complete all daily operations, in line with work...

Mô tả công việc:(Mức lương: triệu VNĐ) Build, implement, and manage processes that optimize customer experience and sales operations Work closely with leadership to design and implement plans to achieve sales objectives. From marketing to operations to technology Understands and knows HOW to build KPIs, and more importantly, HOW to motivate and...

DepartmentOperations- LevelEntry Level- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

Mô tả công việc:(Mức lương: Thỏa thuận) Key ResponsibilitiesCustomer Service Management: Manage all aspects of customer service operations, including handling inquiries, resolving complaints, and addressing customer feedback promptly and professionally. Monitor customer service performance metrics and continuously improve customer satisfaction...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

Mô tả công việc:(Mức lương: Thỏa thuận)Report to: Digital Customer Services ManagerJob Description:Initiating initiatives and building necessary digital platforms for CS department (40%) Drive innovation and continuous improvement of people, systems, and processes Establish and manage the performance of digital objectives, CS digital plans and...