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Japanese Customer Operation Specialist
2 weeks ago
Mô tả công việc:
(Mức lương:
triệu VNĐ)
- Onboarding and Implementation (40%): You'll play a crucial part in welcoming new B2B clients, aided by senior team members, ensuring their smooth transition onto our platform. Your responsibilities include setting up client accounts accurately and offering initial support during the implementation phase.
- Administrative Support (20%): Your role involves assisting in the preparation of various clientrelated documents such as proposals and contracts. You'll also be responsible for coordinating meetings, demos, and training sessions with clients under senior team members' supervision.
- Documentation and Reporting (10%): Maintaining meticulous client records and documentation under the guidance of senior team members is essential. Additionally, you'll contribute to generating regular reports on customer usage and satisfaction, aiding in informed decisionmaking.
- Operational Efficiency (10%): Collaborating with crossfunctional teams, you'll actively participate in implementing operational improvements. Additionally, your input will be valuable in developing internal processes related to customer operations and ensuring streamlined workflows.
Chức vụ:
Nhân viên/Chuyên viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
- Competitive salary
- Up to 16 days leave/ year + 1 birthday leave + 1 Christmas leave
- ELSA Premium Account
- Premium Health Insurance (Generali) + Full Social Insurance
- Fun energetic team; international & collaborative culture
- Opportunities to grow professionally and play a critical role to shape the next stage of the company's growth
- Experience the true spirit of a fast growing and well funded Silicon Valley startup
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
- Proficiency in both English (C1 level) and Japanese at a business level.
- Exhibits excellent communication skills alongside a keen interest and aptitude for technology.
- A Bachelor's degree in Business, Marketing, or a related field, accompanied by proven experience in customer service, account management, or customer operations.
- Excellent communication and interpersonal skills, crucial for effective client interaction.
- Strong organizational and multitasking abilities to handle various responsibilities efficiently.
- Demonstrates exceptional organizational skills and the ability to multitask effectively in a fastpaced environment.
- Ideally, has familiarity with EdTech products and the education industry, highlighting the adaptability to our techfocused environment.
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,Giao Nhận Hàng,Kho Vận
Trung cấp - Nghề
Không yêu cầu
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