Customs Operations Specialist

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam On AG Full time

In short:


Based in Vietnam, you will work closely with our global suppliers and manufacturers, as well as our Sourcing, Supply Chain and Development teams to assure that our end-to-end Customs operations are seamless and compliant.

You will be running Customs processes from sourcing, taking care of imports into Vietnam, and ensuring that manufacturers follow our Customs guidelines and KPIs when exporting the finished goods.


Your Mission:

Your mission is to ensure that our suppliers are aware of and comply with our Customs programme.

  • Be the main point of contact between our Global Customs team at Zurich, our Sourcing team in Vietnam, and manufacturers globally
  • Manage our manufacturing partners to correctly operate following On's Global Customs guidelines and standards

This programme would include:

  • Running the KPIs to monitor the performance of our manufacturing partners in terms of Customs requirements (e.g. quality of Customs documentation, document timely submission, duty saving targets, etc.)
  • Regularly review export Customs documentation (e.g. supplier's invoice, COO, packing list, etc.) prior to goods leaving the country of manufacturing
  • Maintain Customs data and supporting documents related to our suppliers to ensure the data is up to date and accessible
  • Train and onboard new suppliers on Customs matters
  • Support suppliers with our different vendor management and development softwares when needed
  • As a fast paced growing company, we are in a constant state of creativity looking out for new challenges and new lines of business. In this role it is expected that you are open to new tasks and support the company in its mission.

Your story:

  • 4+ years of experience in Logistics, Customs, or Import and Export process
  • You have successfully completed a degree in international management, logistics, economics, international trade, or you have a customs broker background/license
  • You have practical experience with customs law, import procedures, customs values and preferential origin procedures
  • Ability to multitask, prioritize and manage crossfunctional topics, and to adapt to changing priorities and deadlines
  • Able to deal with different stakeholders
  • Excellent communication skills
  • Able to translate complex technical issues to nonexperts
  • Passionate about setting up seamless processes
  • Problem solving mindset and good project management skills
  • Fluency in English
  • Experience in data science/analytics is a plus

Your story:

  • 4+ years of experience in Logistics, Customs, or Import and Export process
  • You have successfully completed a degree in international management, logistics, economics, international trade, or you have a customs broker background/license
  • You have practical experience with customs law, import procedures, customs values and preferential origin procedures
  • Ability to multitask, prioritize and manage crossfunctional topics, and to adapt to changing priorities and deadlines
  • Able to deal with different stakeholders
  • Excellent communication skills
  • Able to translate complex technical issues to nonexperts
  • Passionate about setting up seamless processes
  • Problem solving mindset and good project management skills
  • Fluency in English
  • Experience in data science/analytics is a plus

What we offer:

On is a place that is centered around growth and progress.

We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate.

Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer.

We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.



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