Assistant Director of Rooms

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Vinpearl Landmark 81, Autograph Collection Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

  • Assists in successfully planning, developing, implementing, and evaluating of the quality of property's rooms.
  • The position ensures Rooms Operations meet the brand's standards and targets customer needs.
  • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
  • Ensures that standards and procedures are being followed.
  • Assists in leading specific team while meeting or exceeding property goals.
Supporting the Leading of Rooms Team

  • Champions the brand's service vision for product and service delivery.
  • Monitors and promotes room rates, specials, and promotions at the residence.
  • Runs and reviews critical information contained in room operations reports.
  • Understands the functions of the Front Office, Engineering/Maintenance and Housekeeping operations.
  • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
  • Operates all department equipment as necessary and reporting malfunctions.
  • Ensures employees have the proper supplies and uniforms.
  • Understands and complies with loss prevention policies and procedures.
Contributing Information to Support Managing to Budget

  • Verifies accuracy of room rates to maximize revenue opportunities.
  • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
  • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of Room Operations on the overall property financial goals and objectives.
Ensuring Exceptional Customer Service

  • Participates as needed in the investigation of employee and guest accidents.
  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Observes service behaviors of employees and providing feedback to individuals; continuously strives to improve service performance.
  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
  • Empowers employees to provide excellent customer service within guidelines.
  • Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
  • Responds to and handles guest problems and complaints.
  • Uses personal judgment and expertise to enhance the customer experience.
  • Interacts with guests to obtain feedback on product quality and service levels.

Chức vụ:
Trưởng nhóm/Trưởng phòng

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Competitive salary & Service charge
  • 16 annual leave days per year
  • 05 working days per week 2 days off per week
  • To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance.
  • 13th salary month.
  • Training and career development by MARRIOTT INTERNATIONAL.
  • Employee discount rates for Room and F&B at Marriott Hotel.

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

Education and Experience

  • High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
OR

  • 2year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Hành Chính/Văn Phòng,Thư Ký

Đại Học
Không yêu cầu
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