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Claims Assistant Manager

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Ho Chi Minh City, Ho Chi Minh, Vietnam Manulife Full time

_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you. _

Working Arrangement
Hybrid

  • Delivering excellent judgment, prompt, accurate claim assessment and excellent service to Health claims in accordance with Claims Department's guidelines and procedures.
  • Proposing, initiating and managing operations of team to ensure the team's activities smoothly executed in accordance with the Company principle and guidelines; monitoring quality and productivity of Claims staff to ensure fast and accurate assessment as Claims guidelines and cost efficiency.
  • Providing training courses to team members to ensure the skills and knowledge developed effectively;
  • Approving claims as per prescribed authority limits; resolving complex claims and/or developing recommended solutions based on good judgment, initiative and technical skills as Claim Committee member.
  • Building and maintaining excellent relationship with hospital, clinic networks and government offices, managing the Hospital/clinic and TPA/partner networks to provide excellent and effective service to customers.
  • Maintaining good relationship with other Departments such as CS, Underwriting, IT, Agency... etc. to smoothly solve all claimsrelated issues and reach claims objectives
  • Duties to support Division targets and Company objectives as and when assigned by Line Manager.

About John Hancock and Manulife
**Manulife is an Equal Opportunity Employer