Third Party Sales Agencies

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

  • Job Advert Details

Some careers have more impact than others.


If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs

.
We are currently seeking a high caliber professional to join our team as an
Third Party Sales Agencies - Sales Administration Officer (GCB7)

Principal Accountabilities

Impact on the Business [COMPLETE 3-4 AREAS]

  • Work collaboratively with sales team and internal departments to optimize processes and ensure business goals are met
  • Ensure compliance with HSBC policies and procedures to mitigate risk

Customers / Stakeholders [COMPLETE 3-4 AREAS]

  • Contact customers to collect required documents and information, emsuring a smooth and positive experience
  • Resolve customer queries and complaints in a timely and professional manner
  • Ensure that all customer data is handled with confidentiality and privacy

Leadership & Teamwork [COMPLETE 3-4 AREAS]

  • Work collaboratively with internal teams to ensure effective communication and coordination
  • Provide support and guidance to sales team members, assisting in the resolution of any issues or problems
  • Maintain a positive and productive work environment, leading by example and fostering a culture of accountability and teamwork

Operational Effectiveness & Control [COMPLETE 3-4 AREAS]

  • Continuously improve processes and systems to increase efficiency and effectiveness
Qualifications

  • Min diploma holder with 13 years work experience in relevant field.
  • Independent worker with the ablity to multitask, work under pressure and meet tight deadlines.
  • Good time management.
  • Excellent customer service orientation
  • Good communication skill.
  • Strong capacity to handle details and workflow processes efficiently and effectively.
  • Strong competency in Microsoft Office (esp. word and excel)
  • Fluent in Vietnamese. Having bilingual capability (English) will have an added advantage.
You'll achieve more when you join HSBC.

Issued by The Hongkong and Shanghai Banking Corporation Limited
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