Customer Service Senior Ecommerce

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty Cổ Phần RELIA Việt Nam Full time
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Hỗ trợ Team với vai trò Supporter:
+ Hỗ trợ CS trong việc xử lý + thao tác trên phiếu và hệ thống làm việc.

+ Hỗ trợ các slot làm việc với vai trò CS.
- Hỗ trợ TeamLead:
+ Điều phối, theo dõi kênh làm việc. Phối hợp với phía Shopee trong việc vận hành kênh làm việc.

+ Xử lý phiếu SUP, các Task được điều phối xử lý của Team (Theo dõi CS, push các chỉ số CS...)

+ Phối hợp cùng Teamlead để giám sát và quản lý nhóm CS của Team.

+ Hỗ trợ các Task khác:

- Kiểm tra và báo cáo các chỉ số vận hành Team, nhóm CS được phân công.
- Thực hành với các bạn học việc.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Lương offer theo năng lực.
- Nghỉ 14 ngày phép/năm.
- Tăng lương định kỳ. lương thưởng tháng 13.
- Tham gia đầy đủ chế độ BHXH, BHYT theo luật định.
- Khám sức khỏe định kỳ năm, du lịch, các chế độ đãi ngộ đặc biệt khác của dự án,...

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Có kinh nghiệm vị trí tương đương trong lĩnh vực thương mại điện tử.
- Thành thạo tin học văn phòng, tiếng anh cơ bản.
- Lanh lợi, nắm bắt thông tin nhanh, chịu khó và có trách nhiệm công việc.
- Thời gian làm việc: giờ hành chính cố định, 6 ngày/tuần

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Tư Vấn Bán Hàng

Trung cấp - Nghề
Dưới 1 năm
  • Customer Service

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Mediastep Software Vietnam Co. Ltd. Full time

    RESPONSIBILITY: Support the sales department in contacting and verifying information to attend sales consulting seminars Support customers during the operation process, upload products to the Alibaba ecommerce platform and answer customer questions about products/services Consulting and proposing solutions to help customers use the service effectively Survey...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam POPS Worldwide Full time

    I. SUMMARYCustomer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.IIRESPONSIBILITIES: Maintaining a...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Johnson & Johnson Full time

    Kenvue is currently recruiting for:Senior Ecommerce ExecutiveThis position reports into E-com Channel Lead and is based at HCMCDirect Partners: All eCommerce / Social Commerce/ Quick Commerce, Marketing Team, Cross Functional Teams (Supply Chain, Finance, Legal, Regulatory), Regional eCommerce Associates, Distributors, & Agency PartnersWho we areAt Kenvue,...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Mediastep Software Việt Nam Full time

    We are looking for Customer Service Leader to join our team and provide the best service to our customerYou will be working at the newest O2O e-commerce platform at Viet Nam. English - Chinese - Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.YOUR SKILL AND EXPERIENCE Team leader experience:...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam CÔNG TY TNHH MEDIASTEP SOFTWARE VIỆT NAM Full time

    We are looking for Customer Service Lead to join our team and provide the best service to our customerYou will working at the newest O2O e-commerce platform at Viet Nam. English - Chinese - Vietnamese spoken. You will lead customer service team and provide the best customer service to our customer.YOUR SKILL AND EXPERIENCE Team leader experience: 2 years,...

  • Customer Service

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Digimall Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Answer questions, complaints through online chat tools on ecommerce platforms. Customer care after sale. Check customer returned orders. Provide product information and support policies to customers in a complete, accurate and timely manner. Other tasks as required by management.Chức vụ: Nhân...

  • Customer Service

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Digimall Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Answer questions, complaints through online chat tools on ecommerce platforms. Customer care after sale. Check customer returned orders. Provide product information and support policies to customers in a complete, accurate and timely manner. Other tasks as required by management.Chức vụ: Nhân...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam DKSH Full time

    Location:Ho Chi Minh, VN, VNJob Function:Field MarketingRequisition Number:155582Description:About DKSHDKSH is the leading Market Expansion Services provider with a focus on Asia. The Group helps other companies and brands to grow in the Consumer Goods, Healthcare, Performance Materials and Technology sectors. DKSH's portfolio of services includes sourcing,...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam PMAX Full time

    JOB SUMMARY:- Title:Senior Ecommerce Executive- Department: Ecommerce Solutions- Year of Experience: 2-3 years +- Job Level: Senior Executive- Report Line: Ecommerce Manager- Peer: Ecommerce Solutions Team- Subordinate: None- Salary Range: Negotiable- Hiring Purpose: New Hire- Working Time: 9:00 - 18:00, Monday Friday- Working Location:6th Floor, Tuong Viet...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH MTV Dat Bike Vietnam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)1.Providing technical support: To ensure the customer enquiries and requests are addressed in a timely manner To coordinate with other internal teams to ensure the aftersales quality and customers' requirements are met To handle tickets in 2 queues (Vietnamese English)Call Center support: Conduct frequent...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Lixibox Full time

    Department: Customer servicesSalary: negotiableCommitment: Full TimeLocation: Hồ Chí MinhJob description:Lixibox is a full-stack one-stop omni-channel solution for luxury affordable brands to reach GenZ consumers in Vietnam, one of the fastest growing region in the world. She focuses on optimizing operation by leveraging an in-house agency and the...

  • Customer Service

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Innovative Hub Full time

    Mô tả công việc:(Mức lương: triệu VNĐ) Understand deeply the account operation on Alibabacom Interface with other departments for the best possible cooperation and utilization of resources, e.g Operations Leader, Export Leader for efficient supply of services and upgrading procedures, Receive the latest information and events from Alibaba to...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam PERSOLKELLY Full time

    High performance culture Attractive salary package Wellknown brand_MAIN RESPONSIBILITIES_ Working Time: Mon Sat Drive for innovation through unlocking new business, new portfolio, or new ways of consumers engagement; build complete customers plan to drive the business in Marketplace platform Establish and grow relationships and implement joint online...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Binance Full time

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you're looking for a fast-paced, mission-driven organization where opportunities to learn...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Humanity Full time

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem.Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Head of Ecommerce

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Aloha Consulting Group Full time

    Our client is one of the biggest Consumer goods companies in Vietnam who is searching for experienced talent to join their BOM team:Developing and implementing eCommerce strategies to drive sales and increase market share in the region Overseeing the daytoday operations of the eCommerce business, including website management, digital marketing, and customer...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Uponly NV Full time

    Customer Service Manager Responsibilities Strategically lead the customer service department to enhance performance of our representatives by setting clear key performance indicators (KPIs) and career path planning for successful agents. Create processes to achieve the goals and objectives of the customer relations department given by the Top Management....


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty Cổ phần BBCIncorp Full time

    Main responsibilities Present, promote, and sell services to prospective customers to meet individual's monthly target Proceed with customer orders as the company's procedure (This task will be trained later) Follow up the running process and take care of the orders to ensure they are delivered on time Maintain customer relationships through aftersales...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty Cổ phần BBCIncorp Full time

    Main responsibilities Present, promote, and sell services to prospective customers to meet individual's monthly target Proceed with customer orders as the company's procedure (This task will be trained later) Follow up the running process and take care of the orders to ensure they are delivered on time Maintain customer relationships through aftersales...