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Head of Partnership Business Management
2 weeks ago
FIND YOUR 'BETTER' AT AIA
- We don't simply believe in being 'The Best'. We believe in better because there's no limit to how far 'better' can take us._
- We believe in empowering every one of our people to find their 'better' in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people including our own to live Healthier, Longer, Better Lives._
About the Role
AIA Group including AIA Vietnam has set out our ambitious goals for the next 3 years, Ascend200 and looking for a talent who are positive, curious, forward thinking, resilient, caring, and determined to lead, drive and transform our partnerships.
Report to:
Chief Partnership Distribution Officer
Location:
HCM
Function:
Partnership Distribution | Department: Partnership Business Management
Role:
Managerial
Roles & Responsibilities:
Manage cross-functional teams within Partnership distribution to deliver key partnership outcomes, including:
- Formulation, management and communication of strategy and planning for Partnership Distribution channel to all internal/external stakeholders at local and group office level, as well as bank partners
- Design, track, iterate compensation and incentive scheme for sales managers/insurance specialists and partners
- Manage holistic business quality framework and execution to ensure highest possible customer/premium retention.
- Digital transformation of partnerships and user journey(s) to ensure that all key stakeholders in partnership ecosystem (partner, customers, sales agents, employees) can more readily access data, insight in real time: Transformation of customer journeys by segmentation of partners to ensure that there is not a 'onesizefitsall' approach to the endtoend customer experience from presales, sales, onboarding, nurturing, policy maturation/renewal, claims, etc.
- Lead efforts for customized product/proposition implementation and execution plan for all partners taking into account important stakeholders such as product team, finance, operations, sales and bank partner
- Lead business development/new partnership opportunities from origination to closing endtoend
- Ensure Service Level Agreement between AIA and Banks are met
- Build High-Performing team and Succession Planning under this highly competitive environment
- Able to coach and mentor direct reports and able to execute where capabilities gap exists
- To execute company's strategic initiatives including Technology Data Analytics, Health and Wellness, Agility, and other key initiatives from time to
Job Requirements:
- Bachelor degree in Economics, Finance, Banking, Business Administration
- At least 05 years of experience in insurance, banking, financial planning, project management, operation transformation, customer experience
- Knowledge: Running business in 4.0 age
- Technical: Process automation, Analytics, Change management
- Skills: Team Management, Critical thinking, Problem Solving, Stakeholders Management, Detail orientation, Communication, Presentation, Influencing, Negotiation
- Leadership Essential: Purpose led advocate; Curious Learner; Collaboration Challenger;
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._
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