Head of Account Management

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Aon Corporation Full time

Posting Description:

Head of Account Management, HCM

Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.


As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.


What the day will look like

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  • What the day will look like"_
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Growth and Sales

  • Key leadership role in the design and delivery of client and revenue growth plans for Health Solutions Team in HCM.
  • Driving business development best practice, including industry research and (LMP) local market planning.
  • Shared ownership of the Pipeline with Country Head of Account Management and Health Solutions Leaders
  • Accountable for executing the incountry Health Solutions growth plan and focused on sales and growth.
  • Leading, managing and executing the agreed growth plan, budget for allocated client portfolio and contributing to the annual planning cycle.
  • Managing the growth planning framework including a regular and dynamic focus on the Market Assessment process.
  • Developing and coleading to win new large accounts
  • Formal review and signoff and approval of all major bids and tenders across the team.

Client Ownership

  • Voice of Deliver Aon United (DAU) across Health Solutions and other business units.
  • Constantly identifying valuable clients and where the biggest opportunities exist, developing client relationships positively influencing sales and client retention.
  • Positive Net Promoter Score from clients and regularly review value proposition to increase overall partnership position.
  • Developing and maintaining a client relationship and build upon new business relations

Operational Excellence

  • Working with Country Head of Account Management to create sustainable divisional growth plans, LMP, Management of Aon Connect discipline
  • Managing & supervising the team on day to day operations to ensure Operation Excellence KPIs achieved
  • Reviewing all outgoing client documents including but not limited to renewal contracts, client workshop communications/decks.
  • Establishing processes and measuring for monitoring and maintaining standards of business conduct consistent with Aon's Code of Business Conduct.
  • Implementing SPS, Aon Regional initiatives, eg Aon Pulse, Voluntary Benefits, Human Capital Solutions, Wealth Solutions

Leadership

  • Managing direct reports as required, ensuring that their objectives are aligned with the overall country strategy, that their performance is satisfactory and that they are taking the necessary action continually to develop their capability as business leaders
  • Building trusted relationships with the leadership of CRHA that facilitates and encourages collaboration and Aon United opportunities.
  • Building on the strengths of the team, developing HiPo talent and address the gaps in expertise.
  • Acting as support and escalation points for team members.

How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce.

Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work..

and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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