Supporting Convention Services Operations

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Khách sạn Sheraton Sài Gòn Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

  • Entertain in conjunction with approved familiarizations and site inspections to build a good rapport and professional relationships with clients and industry peers.
  • Liaise with Sales Department at point of initial negotiations with client to assist Sales Department in providing profitable and efficient proposals.
  • Administration of all convention, incentive and meetings business with close liaison with client, Rooms Division and Sales Department.
  • Arrange group checkins in liaison with Front Office management.
  • Monitor group billing accounts for accuracy, and coordinate with Credit Manager, for delayed payments.
  • Conduct briefing with PCOs and discuss potential business, communicating outcome to respective salesperson for further networking amongst Starwood properties.
  • Responsible for site inspections & sales calls with the focus being the introduction of new business for the hotel.
  • Delegates tasks to ensure room sets are "on time" and meet Event Service Standards.
  • Manages departmental inventories and assets including par levels and maintenance of equipment.
  • Establishes consistent standards for regular meeting room sets and VIP meeting room sets.
  • Conducts function room inspections prior to each function to ensure the room is set according to specifications.
  • Maintains cleanliness and sanitation standards in all banquet operation areas.
  • Acts as a liaison between Banquets, Event Planning, Event Delivery teams and the group contact throughout the event.
  • Coordinates the necessary departments to maintain the meeting room standards.
  • Reviews the Diary weekly to ensure space maximization.
  • Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.

Providing Exceptional Customer Service:

  • Makes presence known to customer at all times.
  • Stays available to solve problems and/or suggest alternatives to previous arrangements.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.

Conducting Human Resources Activities:

  • Conduct development and performance reviews, identifying key personnel for further development and structured career pathing.
  • Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
  • Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
  • Ensures employees understand expectations and parameters.
  • Attends and participates in all pertinent meetings.
  • Leads shifts and actively participates in the servicing of events.
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  • Conducts monthly department meetings with Convention Services staff.
  • Schedules employees to ensure shift coverage and meet business demands and productivity goals; critiques any variances.

Additional Responsibilities:

  • Ensure that up to date files are kept to allow improvement of revenue forecasting and manpower planning.
  • Work closely with F&B associates to ensure all aspects of the event have been cost effective and serviced both clients and hotel needs.
  • Preparation of a comprehensive rundown report and coordination of rundown meetings for each event.
  • Monitor all correspondence to ensure it meets with Hotel and Regional policy and procedures.
  • Review all daily food & beverage and conference charges posted to relevant accounts during each convention, meeting or incentive, to ensure that all charges are in line with run down and event orders.
  • Consult with Executive Chef to prepare menus, which will attract business and yield a satisfactory profit.
  • Assist in the building and maintenance of relationships with PCO's, Corporate Meeting Planners and Incentive Houses.
  • Ensure deposits, contracts, and settlements are received as due.
  • Participate in the preparation of the Strategic Business and Operating Plans
  • Prepare monthly outlook/forecast reports.
  • Uphold the company's Cares culture by demonstrating the Hotel Service Standards at all times to guests and fellow associates.
  • Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules and related Sheraton and company's Policies.
  • Align management style, working practices and conduct with Sheraton Saigon Hotel & Towers' Vision, Corporate Values and policies. To comply with Sheraton's Code of Conduct at all times.
  • Be well versed and knowledgeable of Sheraton Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure employees are aware of their duty of care as

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