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Operations Support
2 weeks ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.- Responsible for 100% accuracy in daily/weekly/monthly/yearly operations reports
- Coordinate with all stakeholders e.g. Operation Excellence, Procurement, Feature, BIto ensure their understanding about Hub operation and support them as assigned in specific projects
- Develop a deep understanding of SPX in general and their assigned hubs/region in particular to actively identify operational issues for improvement
- Do onsite visits and investigate problems arisen to report to ROM for their timely intervention and necessary guidance
- Collaborate with teams in the region and take charge of administrative tasks for the whole region including but not limited to organizing events/parties, ordering stationery, controlling uniform, finalizing payment/receipts and other adhoc tasks
- Prepare proposals, and presentations as assigned
Requirements:
- 1+ years of industry experience with proven business impact;
- Previous Administration experience is essential
- A passion for numbers and accuracy
- Strong attention to detail is essential
- Strong written and oral communication skills are essential
- Experience working to and meeting targets is required
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