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Bd global IT Operation Support

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Bosch Group Full time
Company Description

  • The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, According to preliminary figures, the company generated sales of 71.6 billion euros in 2020.

Its operations are divided into four business sectors:
Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology._

  • The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. If its sales and service partners are included, then Bosch is represented in roughly 126 locations. This worldwide development, manufacturing, and sales network is the foundation for further growth._


 BGSV
  • Bosch Global Software Technologies Company Limited (Previous name: RBVH
  • Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH._


 BGSVhas started its operations from 19th October, 2010 at E-Town2 in HCMC. This engineering development center will be engaged in developing embedded systems and software, mechanical design and simulation, and will provide IT (SAP Consulting, JAVA Development.) and Business Services (Finance and accounting, Economics, Purchasing, Logistics, Translations Japanese-English-Japanese, Information Security ) solutions to the Bosch group of companies globally._

Job Description:

  • Support End-User via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI
  • Contribute to problem investigation, change management
  • Working on Oracle PL/SQL
  • Support for new feature release, hotfix
  • To the holder of this position other tasks and activities related to the current job can be assigned by linemanager

Qualifications:

  • Bachelor degree in IT/ Computer Science or relevant background
-
_ Plus to have German language intermediate level or above_:

  • Strong knowledge of SQL, PL/SQL
  • Knowledge in Service Management Tool (Redemy, Service Now, ServiceDesk Plus)
  • Knowledge in Project and Process Management will be an advantage
  • To be trained in process know how (Incident, Problem, Change Management)
  • ITIL foundation Certificate is a plus
  • Flexible and able to support in CET time zone if required (1:00PM 10:00PM)
  • Have ability to work under pressure during peak periods and respecting the deadlines
  • Have teamwork spirit, proactive to support, share workload, document/share the knowledge, open mindset and continuous improvement.
  • Strong communication, interpersonal and intercultural skills