Sales Support

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam VICO LOGISTICS Full time ₫4,000,000 - ₫6,000,000 per year

1.
Sales and Customer Engagement

-    Respond to customer inquiries via phone and email, chat conversation providing detailed information about VICO Logistics' services.

-    Build long-term relationships with new and existing customers, addressing issues and upselling services. Support sales growth by nurturing existing accounts and converting leads into customers.

-    Prepare quotations and proposals in collaboration with the pricing team to meet client needs.

2.Market and Product Knowledge

-    Stay updated on VICO Logistics' offerings, including LCL, FCL, warehousing, etc., to confidently present solutions.

-    Keep informed on industry trends and competitor offerings to provide insights to customers.

3.Collaborative Sales Support

-    Coordinate with Marketing to align sales tactics with campaigns.

-    Collaborate with Pricing and Operations to ensure timely, quality service delivery.

-    Gather customer feedback to improve sales and marketing strategies.

4.Sales Reporting

-    Submit weekly and monthly sales reports to Marketing, covering customer feedback, lead conversion, and other KPIs.

-    Meet monthly and quarterly sales targets.

5.Other duties

Market Research following an instruction from the team leader

Job Requirements:

1.    Diploma or bachelor's degree in Sales, Business, or related fields.

2.    Good at English/ Chinese speaking is preferrable

3.    Minimum 6 months of inside sales or customer service experience within the logistics industry, focusing on handling inbound inquiries or working with existing clients.

4.    Proven experience in a sales role, preferably within the logistics or supply chain industry.

5.    Good at verbal and written communication skills in English; other languages like Chinese are a plus.

6.    Strong customer service and relationship-building skills.

7.     Ability to work collaboratively with the marketing and operations teams.



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