Global After-Sales Director

3 days ago

Hanoi, Hanoi, Vietnam Lloyd Morgan Hong Kong Limited Full time $70,000 - $150,000 per year


Global Aftersales Technical Engineering DirectorAbout the job

Role Description:

Reporting to the Global Aftersales Engineering, Training and Field quality Director, you will be in charge of Managing the technical aftersales engineering team with 3 core activities: Diagnosis, Accessory development and Service documentation& tools.

Management tasks:


• Establish the Global AFS technical engineering organization, ensuring coordination with local markets


• Determine VinFast global team scope, Role & Responsibilities versus ESP's


• Participate to the recruitment of the best possible, diversified team


• Proper reporting to Top management ("speak with data" mindset)


• Development plan of the team (training, coaching, forum & communication ..)


• HR compliance (rules, appraisal, VF brand awareness, ..)


• Budget establishment and control over the year

Production & Deliverable related tasks:


• Set up and share overall Aftersales Master plan schedule for new vehicle projects and Lifetime


• Project managing deliverables pertaining to Aftersales diagnostics, Service documentation and tools, accessory development, including stakeholder identification, requirements/specifications creation, timing plan development/tracking, reporting and issue escalation.


• Participate in regular cross functional team forums reporting out on deliverable status and escalate any roadblocks as required.


• Build then Implement clear RACI for all the deliverables within Vin Fast groups and with concerned ESP's


• Build KPI's and Metrics to deliver simple yet clear message about production status


• Benchmark aftersales tools and procedures compared with competitors and industry trends


• Innovate especially on Connectivity and Accessories to support VF brand awareness


• Define short and Mid term strategy for your organization and production


• Define carry over and capitalization process to optimize cost and quality


• Participate to quality process and field support

What we are looking for:


• Minimum 10 year experience in the automotive industry, preferably with electric vehicles.


• Previous experience within Aftersales engineering or product development engineering


• A good sound understanding of how vehicles are engineered, developed and overall vehicle systems knowledge.


• Capacity to work across a global organization with multiple cultures and functions.


• Experience in program management, business development.


• Well-developed customer and business acumen.


• Entrepreneurial & innovation mindset; agile, fast, problem solver, building from the ground.


• Positive attitude, team player, collaborator with strong sense of relationship.


• Excellent communication skills. Capable to make complexity simple.


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