Director of Sales

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located in the vibrant heart of Hanoi, Four Seasons Hotel Hanoi at Hoan Kiem Lake offers an unmatched blend of luxury, history, and culture. Situated on the banks of the legendary Hoan Kiem Lake, a treasured symbol of Vietnamese heritage, the hotel is surrounded by the capital's bustling Old Quarter and the French Quarter's timeless elegance. Guests can immerse themselves in the rich tapestry of Hanoi's past while enjoying convenient access to iconic landmarks, art galleries, local markets, and high-end boutiques. Whether wandering through centuries-old streets, discovering hidden cafés, or experiencing the warmth of Vietnamese hospitality, the location of Four Seasons Hotel Hanoi provides an ideal gateway to explore the city's dynamic energy and serene beauty. This prestigious property is poised to become a beacon of sophisticated luxury in Hanoi, with a design inspired by local culture and a commitment to delivering unparalleled experiences that celebrate the destination.

Four Seasons Hotel Hanoi at Hoan Kiem Lake

Are you ready to lead an iconic property in the heart of Hanoi, where culture, tradition, and modern luxury converge? As Director of Sales of Four Seasons Hotel Hanoi at Hoan Kiem Lake, you will helm a team of exceptional professionals dedicated to delivering the legendary Four Seasons experience.

About the Role

As Director of Sales for Four Seasons Hotel Hanoi at Hoan Kiem Lake, you will be a senior leader within the Commercial team, reporting to the Commercial Director. You will lead a high-performing Sales Team across leisure, corporate, group and government segments, building trusted client relationships, creating new demand, and converting business that maximises revenue, market share and profitability. You will partner closely with Revenue Management, Marketing, Reservations and Operations to deliver seamless group and VIP experiences that reflect Four Seasons service standards.

What You Will Do

• Lead the Sales Team: Set clear goals, coach performance, and manage day-to-day activities to achieve annual revenue targets and KPIs.

• Own the Sales Strategy: Develop and execute segment strategies and account plans aligned to the hotel's Commercial Plan, including budgeting, goal setting and market deployment.

• Win New Business: Proactively prospect untapped markets and source new accounts; conduct sales calls, roadshows and international trips as required.

• Grow Key Accounts: Lead senior negotiations, build executive-level relationships, and increase share from strategic accounts across leisure, corporate and MICE.

• Elevate Conversion: Oversee enquiry management and pipeline discipline, ensuring timely proposals, professional site inspections, and effective familiarisation programmes.

• Partner for Total Revenue: Collaborate with Revenue Management, Catering, F&B, Spa and Rooms to optimise pricing, inventory, space utilisation and cross-selling.

• Market Intelligence: Track competitor activity, demand drivers and booking windows; share insights and actions in weekly and month-end reviews.

• Forecasting and Reporting: Produce accurate segment forecasts, month-end analyses and tangible action plans to close gaps and seize opportunities.

• Represent the Hotel: Showcase the property at trade shows, sales missions and client events; host client entertainment in line with company guidelines.

• Develop Talent: Recruit, onboard and grow sales talent; provide regular feedback, IDPs and, where needed, performance improvement plans.

• Standards and Systems: Champion GS&C and CRM discipline; ensure data quality, contract accuracy and timely compliance with company policies.

• Guest and Group Excellence: Coordinate with Operations and Conference Services to deliver flawless programmes; lead service recovery for sales-related issues.

What You Bring

• Bachelor's degree or equivalent experience in Business, Marketing, Hospitality or a related field.

• Minimum of 3 years in a Director of Sales role, or 5-7 years of progressive sales leadership within luxury hospitality with a proven revenue track record.

• Strong commercial acumen with expertise in account management, new business development, negotiations and pipeline management.

• Demonstrated success across multiple segments, including corporate, leisure and groups, with confidence engaging senior client stakeholders.

• Advanced skills with sales systems and tools; working knowledge of Delphi and Opera preferred, plus strong Microsoft Office proficiency.

• Excellent communication and presentation skills; fluency in English required.

• Organised, data-driven and resilient, with the ability to prioritise in a fast-paced environment and travel as business needs require.

• Inclusive, hands-on leader who builds high-performance teams and fosters a positive, professional sales culture.

What We Offer

• Competitive salary and comprehensive benefits package.

• Professional growth opportunities with world-class training and development programmes.

• Complimentary stays at Four Seasons Hotels and Resorts worldwide.

• Complimentary dry cleaning for business attire.

• Complimentary employee meals.

Join Our Journey

Are you ready to be a part of Asia's most anticipated hotel openings? Join a global family that celebrates excellence, creativity, and genuine care.

Learn more about what it's like to work at Four Seasons:

• Four Seasons Careers

• LinkedIn - Four Seasons Hotels and Resorts

Important Note
The successful candidate must hold or obtain proper work authorization for the country in which this position is located.