Talent Pool

2 weeks ago

Hanoi Ha Noi Vietnam VinFast Full time ₫1,000,000 - ₫2,000,000 per year

Position: Talent Pool - Regional After -Sales Operations Management Division: VinFast Vietnam After -Sales Service Workplace: Hanoi, with overseas assignments as designated 1. Position Objective Responsible for managing, coordinating, and overseeing all after -sales operations within the assigned region to ensure efficient service performance, optimized service quality, and enhanced customer satisfaction. 2. Key Responsibilities A. After -Sales Operations Management • Monitor and coordinate after -sales service activities across distributors within the assigned region to ensure effective operations and optimal resource utilization. • Supervise and control the implementation of technical rectification programs and product recall campaigns according to corporate plans. • Support the establishment and development of new Service Workshops (XDV) in the region. • Handle operational issues beyond distributor authority and capability by working with internal departments to identify and implement appropriate solutions. B. Customer Complaint Management • Collaborate with relevant departments to receive, assess, and resolve customer complaints related to service quality and repair operations, ensuring the highest level of satisfaction. C. Spare Parts Management • Oversee spare parts operations at dealerships, including inventory control, arrangement, and optimization to ensure efficient usage and timely support for repair activities.Requirements 3. Job Requirements Education • Bachelor's degree or higher, preferably in Engineering, Mechanical Engineering, Business Administration, or related fields. Experience • Minimum 7 years of experience in after -sales service, warranty, repair operations— preferably within the automotive or mechanical industry. • Experience in project management, operational coordination, and team leadership. Skills • Strong leadership, coordination, and team management skills. • Excellent communication, negotiation, and complaint -handling abilities. • Effective organizational skills, time management, and the ability to respond quickly to operational issues. • Solid understanding of spare parts management, inventory optimization, and supply chain processes. Personal Qualities • Strong analytical and problem -solving mindset. • High sense of responsibility, able to work under pressure. • Proactive, creative, and highly collaborative. 4. Benefits • Highly competitive salary package. • Diverse bonus schemes: performance bonus, holiday bonuses, and 13th -month salary in accordance with company policy. • Annual health check -up at Vinmec for all employees. • Attractive discounts and privileges across the Vingroup ecosystem: VinFast, Vinhomes, Vinpearl, Vinschool, VinUniversity, and others. • Fast -track career advancement opportunities and a clear development roadmap. • Professional, modern, and respectful working environment

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