Store Supervisor

**Company** : Tam Son International

**Deadline** : 31-01-2025

**Level** : Supervision/Management

**Location** : HCMC

**Number of Headcount** : 1

**JOB DESCRIPTION**
- The Deputy Boutique Manager at Hermès will support the Boutique Manager in overseeing front-end experience, driving sales, fostering lasting client relationships, and promoting brand image. This role demands a proactive leader with a strong background in luxury retail, dedicated to providing exceptional customer experience and driving sales performance._

**Team Leadership**:

- Support the Boutique Manager in leading sales team, fostering a culture of excellence and collaboration.
- Conduct daily briefing to communicate goals, share updates, and address any issues.
- Provide on-the-floor coaching and development opportunities to enhance sales team’s skills and performance.
- Recognize and reward high-performing team members, encouraging a positive and motivated work environment.
- Assist in performance reviews and contribute to the development of personalized growth plans for team members.

**Sales Management**:

- Drive sales performance through effective floor management, ensuring all sales targets are met or exceeded.
- Analyze sales data to identify trends and opportunities for growth, providing insights and recommendations to the Boutique Manager.
- Implement sales strategies and in-store activities
- Act as a role model demonstrating sales leadership to the team, support them with their own sales achievement, recruit new clients and client retention
- Monitor individual and team sales performance, providing coaching and feedback to enhance results.
- Make sure that each sales team member act as an effective champion for the assigned product category/business pillar, being accountable for its corresponding performance, developing the appropriate strategies to drive the category effectively.
- Collaborate with the Boutique Manager to develop action plans to achieve boutique targets.

**Customer Service Excellence**:

- Ensure the boutique provides a luxurious and welcoming environment for all customers.
- Partner with Trainers to train and mentor staff to deliver personalized, high-quality customer service.
- Address customer inquiries and resolve issues promptly and professionally.
- Implement best practices for customer service, including follow-up communications and client relationship building programs.
- Gather and analyze customer feedback to continuously improve the shopping experience.
- Ensure all qualification requirements under Mystery Shopper programs are followed to reach Hermes’ service standard expectations.

**Client Relationship Management**:

- Coach sales team in building and nurture lasting relationships with clients by understanding their needs and preferences.
- Guide sales team to develop own client portfolios
- Closely follow up with sales team to deliver bespoke services, such as personalized shopping experiences and exclusive previews, to enhance client satisfaction.
- Utilize CRM tools and support Boutique Manager to track and manage the client relationship building assignment of the team.
- Closely follow up all client KPIs together with Boutique Manager.

**Operational Support**:

- Partner with VM for Window updating, and ensure the boutique reflects Hermès' brand standards through visual merchandising.
- Ensure the image of the team is up to brand’s standards including grooming, welcoming, and overall servicing.
- Oversee daily store operations, including opening and closing procedures.
- Ensure compliance with company policies and procedures, maintaining the integrity of the Hermès brand.
- Support inventory management by monitoring stock levels and stock flow (in/out boutique).
- Maintain the store presentation to the highest standards, including cleanliness, store maintenance and overall store ambiance.
- Support in the preparation of periodical report
- In the absence of the Boutique Manager, make good and timely decisions that keep the organization moving forward

**Compliance and Standards**:

- Ensure compliance with company policies, procedures, and standards, maintaining the integrity of the Hermès brand.
- Conduct regular store check to ensure adherence to operational and brand standards.
- Address compliance issues promptly and implement corrective actions as necessary.

**JOB REQUIREMENT**
- High level of integrity, attention to detail, open-minded and problem-solving skills.
- At least 3 years of relevant management experience in retail industry, preferably in luxury retail or in similar capacity.
- Exceptional leadership and interpersonal skills, with a track record of achieving sales targets.
- Strong business acumen and analytical skills, with the ability to interpret sales data and make informed decisions.
- Outstanding customer service skills, with a passion for creating exceptional shopping experiences.
- Excellent interpersonal and communication skills, with the ability to manage mul