Customer Services Executive
7 days ago
**Company Description**
Eurofins is Testing for Life. Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing, and in discovery pharmacology, forensics, advanced material sciences and agroscience Contract Research services. Eurofins is also a market leader in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in BioPharma Contract Development and Manufacturing. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
With over 61,000 staff across a decentralised and entrepreneurial network of 940 laboratories in 59 countries, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of a wide range of products, as well as providing innovative clinical diagnostic testing services and in-vitro diagnostic products.
The Group’s objective is to provide its customers with high-quality services, innovative solutions and accurate results on time. Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities as well as the requirements of healthcare practitioners around the world.
Eurofins has grown very strongly since its inception and its strategy is to continue expanding its technology portfolio and its geographic reach. Through R&D and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions.
Shares in Eurofins Scientific are listed on the Euronext Paris Stock Exchange (ISIN FR0014000MR3, Reuters EUFI.PA, Bloomberg ERF FP).
Eurofins started to provide the services in Vietnam since 2015. Our main services includes Food and Feed Testing, Consumer Product Testing, Environment Services, Agricultural sciences, Inspection and Audit, Certification, DNA testing, Genetic testing before prenancy, Covid test, HPV test, Decoding gen, etc. Current legal entities in Vietnam:
- Eurofins Sac Ky Hai Dang
- Eurofins Consumer Product Testing
- Eurofins Assurance
- Eurofins MTS
- Eurofins Gentis
- Eurofins ETM
- Follow up and monitor testing request by applicant. /_Theo dõi và giám sát yêu cầu thí nghiệm của người yêu cầu._
- Communicate and Co-operate with Customer and Lab to work procedure smoothly/ _Giao tiếp và hợp tác với Khách hàng và Phòng thí nghiệm để làm việc theo quy trình một cách trôi chảy._
- Distribute testing report to customers/ _Gửi báo cáo thí nghiệm cho khách hàng._
- Establish and maintain good relationship with customers. / _Thiết lập và duy trì mối quan hệ tốt với khách hàng._
- Deal with complaints regarding the customer feedback. / _Giải quyết các khiếu nại liên quan đến phản hồi của khách hàng._
- Monitor testing job and progress/ _Giám sát công việc kiểm thử và tiến độ._
- Update client’s requirements. /_Cập nhật yêu cầu của khách hàng._
- Cooperate with sales & finalization staffs for job proceeding. / _Phối hợp với nhân viên kinh doanh & quyết toán để triển khai công việc._
**Qualifications**
- Graduated from University or College from Textile major or Chemistry back ground is better_/_ _Tốt nghiệp Đại học, Cao đẳng chuyên ngành Dệt hoặc Hóa trở lên_
- Fresh graduate or 6-month experience in Customer Service or Testing is an advantage/ _Mới tốt nghiệp hoặc có 6 tháng kinh nghiệm trong Dịch vụ khách hàng hoặc Kiểm Nghiệm là một lợi thế_
- English: Reading Document, Writing and Speaking. Good communication is in advantage_/_ _Tiếng Anh: Đọc hiểu tài liệu, viết và Nói. Giao tiếp tốt là một lợi thế_
- Patient, hardworking, careful, honest/ _Kiên nhẫn, chăm chỉ, cẩn thận, trung thực_
**Additional Information**
All your information will be kept confidential according to privacy policy.
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