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Operation Manager

3 weeks ago

Ho Chi Minh City, Vietnam NavigosSearch Full time

**What We Can Offer**:

- Performance Bonus

The Operations Manager is responsible for maintaining the key business activities:

- Sales and customer service
- Store operation
- Employee development
- Product knowledge

OPERATIONS
- Oversee and ensure operation and service of all zones (20 Stores) are delivered and strictly followed at highest standard;
- Ensure strict compliance with all relevant hygiene and safety legislation and requirements;
- Ensure that suppliers/ contractors deliver to stated agreements, best practices are followed;
- Ensure the new store expansion meet year plan;
- Act as key contact point between operations and stakeholders (external and internal) to ensure smooth operation in zone.

PLANNING
- Develop operations plans to achieve targets;
- Control operations budget and cost, optimize returns on assets, increase sales and improve profits;
- Weekly, monthly, yearly report to CEO & BOD.

PEOPLE MANAGEMENT
- Provide constant leadership, counsel guidance and individual coach for all Area Managers and employees in zone;
- Manage performance evaluation for employees according to the evaluation schedule.
- Provide an environment of openness and trust, with constant feedback and performance coaching;
- Coordinate with Training Team to build training & development plan for Operations team;

**Job Requirements**:

- College/University degree in hospitality, business administration or other relating fields is preferred;* Experience: 8 years’ experience as Zone/Area Manager or higher with knowledge and insight in Retails, experience in F&B chain is a plus;
- Experience in management of budgets, forecasting and metrics;
- Strong leadership skill to motivate and develop people;
- Ability to set priorities, plan, organize, and delegate;
- Ability to perform critical analysis and propose solutions;
- Ability to communicate effectively with all levels in the organization;
- Ability to work effectively under time constraints and deadlines.

**Job Locations**:

- Ho Chi Minh