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Sales Operations Manager

2 weeks ago

Ho Chi Minh City, Vietnam Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

**Resposibilities**:

- ** Sales Operations Management (40%)**:

- Design and implement Sales Operations best practices and initiatives.
- Drive continuous improvement initiatives to improve Sales Operations capability across the business.
- Enforce regional compliance on internal sales operations best practices.
- ** Process Management (20%)**:

- Manage the design, implementation and enforcement of processes related to Ninja Mart’s sales cycle. Regularly review and make improvements to these processes with the goal of maximizing productivity, margins and minimizing business risk.
- ** Performance Management (20%)**:

- Track and report sales performance metrics.
- Design and implement programs and incentive schemes to boost sales performance across the business.
- Work directly with senior leadership to ensure that sales performance is optimal
- ** CRM Management (20%)**:

- Ensure data completeness in the CRM system and review operational records to ensure data accuracy for sales and lead gen teams.

**Requirements**:

- ** Experience Required**:

- At least 5 years work experience in a commercial management role or Sales Ops role
- Professional management experience in sales operations, sales management and product management required.
- Proven track record of successful product development in a fast paced environment
- ** Education / Qualifications**:

- Bachelor’s degree in Business, communications, or other related fields.
- ** Skills**:

- Proficiency in CRM management, preferably Salesforce
- Proficiency in Microsoft Office (Excel, Powerpoint)
- Product Knowledge
- Experience in Employee Trainings
- ** Core Competencies**:

- Team Management and Coaching
- Communication, Active Listening, Problem Solving, Creative Thinking
- ** Language Requirements**:

- Professional fluency in English required
- Mandarin Literacy would be a strong plus
- ** Travel Requirements**:

- Yes, 33%

**Working address**: Ninja Van Vietnam Office, 307/21 Nguyen Van Troi, Tan Binh district, Ho Chi Minh city.

**Salary and benefits**:
Competitive income compared to the market

"Tet" bonus, Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class PTI Health Insurance for manager level.

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities, regular internal activities

Provide laptop for employees

**Training and developing**:
Participate in internal training courses: online/offline

Opportunities to promote to higher positions: Senior, Team Leader, Manager etc.

**Work environment & colleagues**:
Senior leaders are open-minded, respectful and ready to facilitate personal growth

Young and dynamic working environment

Scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities throughout the country.