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Business Operations Manager

2 weeks ago

Ho Chi Minh City, Vietnam METUB Network Full time

**Position Overview**:

- The OP Mgr will be responsible for optimizing workflow, managing the coordination process of Business Units (BUs), and providing consultation on operational management systems to the executive team.
- Collaborate with People, Performance & Culture Department (PPC) and relevant departments to train teams on process and management system implementation.

**Main Responsibilities**:
1. Process Optimization:

- Identify and analyze inefficient factors in the operational processes of BUs.
- Develop and implement workflow improvements for enhanced performance and efficiency.
- Coordinate with different functional groups to standardize processes and ensure synchronization.

2. Data Analysis and Reporting:

- Collect, analyze, and interpret operational data to identify trends, opportunities, and areas for improvement.
- Prepare regular reports and dashboards to provide information for senior management decision-making.
- Implement data-driven strategies to drive activities and achieve performance metrics against set objectives.

3. Planning:

- Contribute to the development of company operational plans and long-term goals.
- Collaborate with departments to align operational/process objectives with overall business objectives.
- Provide critical input on the feasibility of operational activities.

4. Risk Management:

- Identify potential operational risks and develop mitigation plans to ensure business continuity.
- Deploy and adhere to compliance with industry regulations, standards, and internal policies.

5. Process Improvement:

- Continuously evaluate and enhance operational processes to adapt to changing business needs and market dynamics.
- Initiate and manage process improvement projects to foster innovation in business activities.

6. Digital Transformation:

- Lead digital transformation initiatives within the organization, leveraging technology to drive innovation and efficiency.
- Identify opportunities to automate manual processes, improve data accuracy, and enhance operational visibility through the adoption of digital tools and systems.
- Collaborate with IT teams to evaluate, select, and implement appropriate software solutions to support operational requirements.
- Provide guidance and support to cross-functional teams during the implementation of digital projects, ensuring successful adoption and integration.

**Qualifications**:

- Proven experience (5+ years) in high-level operations management, process improvement, and financial compliance, preferably within the Media & Entertainment industry and organization of 500 + employees.
- Strong knowledge of operational best practices, process optimization methodologies
- Demonstrated experience in driving digital transformation initiatives and implementing technology solutions to improve operational efficiency.