Customer Happiness Executive

3 days ago

Ho Chi Minh City, Vietnam AirAsia Full time

**Job Description**:
**Executive, Customer Happiness**
- Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web.
- Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
- Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
- Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; Generate sales or do upselling while providing exceptional service to meet personal and team sales target.
- Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.
- Participate in training and development activities.
- Other duties as assigned.

**This job is ideal for you if you also**:

- Diploma/Bachelor's Degree holder.
- Having previous customer service experience would be an added advantage.
- Able to work on 24/7 shift rotation including weekends & public holidays.
- Able to work on midnight shift.
- Must have excellent verbal and written English and additional language of either Chinese/ Tagalog/ Thai/ **Vietnamese**/ Indonesian/ Korean/ Japanese communication skills, any other additional languages is greatly welcomed.
- Well-organized and detail-oriented and able to multitask. Ability to work with very mínimal guidance or supervision and strong time management skills.
- Must be an assertive team player with high energy to work in a fast-paced environment.
- Medically fit - Mentally and physically.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

  • Customer Success Executive

    10 hours ago

    Ho Chi Minh City, Vietnam Vincere Full time

    **ABOUT THE JOB** **Your Role** We’re looking for a Customer Success Executive to join our growing team. Managing our EMEA customers from our Saigon office you will be responsible for the care of your own portfolio, ensuring the successful onboarding of new Vincere customers, managing the training and implementation of our European customer base, as well...

  • Customer Success Executive

    10 hours ago

    Ho Chi Minh City, Vietnam Vincere Full time

    **EMP TYPE** Full-Time **INDUSTRY** Software **JOB ID** 32440 **ABOUT THE JOB** **Your Role** We’re looking for a Customer Success Executive to join our growing team. Managing our EMEA customers from our Saigon office you will be responsible for the care of your own portfolio, ensuring the successful onboarding of new Vincere customers, managing the...

  • Customer Service Executive

    3 weeks ago

    Ho Chi Minh City, Vietnam the lab concept Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **CUSTOMER SERVICE EXECUTIVE**: - **Mã tin đăng: 3337718**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...

  • Customer Relations Executive

    1 day ago

    Ho Chi Minh City, Vietnam công ty cổ phần max education Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Relations Executive**: - **Mã tin đăng: 3314855**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...

  • Customer Success Executive

    2 weeks ago

    Ho Chi Minh City, Vietnam Infobip Full time

    Company Description At Infobip we dream big. Last year, over half of the world’s population interacted with businesses through the Infobip platform. It didn’t happen by chance: through 60+ offices on 6 continents, we are truly committed to helping our 200 000 enterprise clients reach and engage mobile users. Join us in driving the continuous success of...

  • Customer Service Executive

    2 days ago

    Ho Chi Minh City, Vietnam eurofins vietnam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service Executive**: - **Mã tin đăng: 3310844**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...

  • Customer Care Executive

    3 weeks ago

    Ho Chi Minh City, Vietnam Zenyum Full time

    **About Zenyum** Zenyum is one of Asia’s largest consumer brands in the making. **We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual. We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce...

  • Customer Experience Executive

    2 weeks ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Đầu Tư Bất Động Sản Dreamplex Full time

    **Mô tả công việc**: (Mức lương: 11 - 14 triệu VNĐ)Dreamplex is Vietnam’s leading flexible workplace experience provider. We design and deliver people-centric work experiences that help fast-growing companies attract and retain talent and help employees have the best day at work possible. We do this by reimagining every element of the work...

  • Hcm - Customer Experience Executive

    3 weeks ago

    Ho Chi Minh City, Vietnam công ty cổ phần maison retail management international Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **HCM - Customer Experience Executive**: - **Mã tin đăng: 3334449**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...

  • Customer Support Executive

    2 days ago

    Ho Chi Minh City, Vietnam Vincere Full time

    **EMP TYPE** Full-Time **INDUSTRY** Software **JOB ID** 32408 **ABOUT YOU** You are a talented and passion driven individual who values working in a fast-growing environment, delivering high quality client-oriented services and collaborating with your peers. You are a motivated, detail oriented, technical skills and energetic person who works well in a...

  • Customer Support Executive

    2 days ago

    Ho Chi Minh City, Vietnam Vincere Full time

    **ABOUT YOU** You are a talented and passion driven individual who values working in a fast-growing environment, delivering high quality client-oriented services and collaborating with your peers. You are a motivated, detail oriented, technical skills and energetic person who works well in a fast-paced, dynamic small-team environment. You learn quickly and...

  • Customer Service Executive

    2 weeks ago

    Ho Chi Minh City, Vietnam Công ty Cổ phần M Village Full time

    **RESPONSIBILITIES**: - Provide solutions to recovery service, and improve customer satisfaction; - Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction; - Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication...

  • Senior Customer Care Executive

    3 days ago

    Ho Chi Minh City, Vietnam Zenyum Full time

    **About Zenyum** Zenyum is one of Asia’s largest consumer brands in the making. **We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual. We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce...

  • Customer Service

    1 day ago

    Ho Chi Minh City, Vietnam ben line agencies Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service & Documentation Executive**: - **Mã tin đăng: 3401225**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...

  • Customer Support Executive

    3 weeks ago

    Ho Chi Minh City, Vietnam Elsa Speak Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Research and identify solutions/answers, provide prompt and accurate feedback to customers Coordinate with relevant departments such as Engineering, Products, Finance, Marketing, etc to assist customer’s inquiries in a timely manner Collect user’s feedback, propose initiatives for continuous...

  • Customer Experience Executive

    3 days ago

    Ho Chi Minh City, Vietnam AhaMove Full time

    Prepare customer service developing strategy to enhance the customer experience using Ahamove services; - Measuring the customer satisfaction and customer retention rate to evaluate the efficiency of the strategies; - Collect customer insights, identify factors affecting their experience; - Design future customer experience plans in each period and...

  • Customer Acquisition Executive

    3 weeks ago

    Ho Chi Minh City, Vietnam wiziin inc Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Acquisition Executive**: - **Mã tin đăng: 3265743**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...

  • [hcm] - Customer Service Executive (Solution)

    2 weeks ago

    Ho Chi Minh City, Vietnam công ty cổ phần maison retail management international Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **[HCM] - Customer Service Executive (Solution)**: - **Mã tin đăng: 3512035**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...

  • [quẬn 3] Customer Service Executive

    3 weeks ago

    Ho Chi Minh City, Vietnam công ty cổ phần y&b Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **[QUẬN 3] Customer Service Executive**: - **Mã tin đăng: 3265896**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...

  • Cloud Services, Customer Success Executive

    2 weeks ago

    Ho Chi Minh City, Vietnam công ty cổ phần vng Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Cloud Services, Customer Success Executive**: - **Mã tin đăng: 3360248**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...