Business Performance Manager

5 days ago


Thành phố Hồ Chí Minh, Vietnam Elfie Full time

**WE PROVIDE FULL RE-LOCATION SUPPORT TO VIETNAM FOR THIS ROLE**

**ABOUT THE ROLE**:
The Business Performance Manager is a key analytical and execution-driven role responsible for ensuring Elfie’s performance measurement systems are accurate, repeatable, and scalable. This role directly impacts growth, efficiency, and execution excellence by designing and managing performance tracking processes across all departments.

**WHAT WE OFFER**:

- A permanent global contract, with fiercely competitive salary
- Relocation support to Vietnam for Expats (financial and practical)
- Comprehensive private healthcare support from day one
- Individualised career progression and development framework
- Hybrid working - 3 days in the office
- 14 days PTO, plus national holidays off
- Performance-related bonus, paid quarterly
- Brand new MacBook and associated tech on day one
- An inclusive culture where everybody in the business has direct impact

**WHAT YOU WILL DO**:
- Review and optimize the KPIs of each department and individual across the organization to ensure performance, efficiency, accountability and motivation.
- Track, report and analyse performance against all KPIs and targets on a weekly basis.
- Identify performance improvement opportunities and influence departments to act upon it
- Participate to target settings, support performance review and incentive calculation on a monthly, quarterly and annual basis

**WHAT YOU WILL NEED**:
**Prior experience**:

- Demonstrate that you are able to operate in a high intensity work culture with high level of expectation towards analytical accuracy and business acumen (e.g. top management consulting, private equity, investment banking).
- Demonstrate that you are able to work across the many departments and understand how to measure their performance (e.g. financial controlling).
- Demonstrate that you are flexible and result-driven (e.g. worked or tried building a startup).

**Essential skills**:

- 5+ years of experience in business analytics or operational data analysis.
- High number accuracy and financial modeling.
- Understanding of performance metrics in a digital company (e.g. user growth, engineering, product ).
- Strong business acumen to anticipate biases and limitations in the metrics.

**Preferred Experience**
- Experience with performance monitoring tools (Mixpanel, Firebase, Clevertap, Sentry, Google Cloud, etc.).
- Background in automation for efficient data reporting.

**WHY JOIN US?**:

- Strong and genuinely patient-focused company mission (see below)
- Truly global start-up with a blend of diverse cultures and backgrounds
- Excellent financial credibility and refreshingly clear future vision
- Phenomenal growth plans and an excellent company spirit
- Regular social events; our football team "Elfie FC" is taking Saigon by storm
- Dedicated career pathways and training to support your development
- Experienced founders with 20+ years experience in digital health, software, and partnership development in both bluechip and start-up companies - and successful previous exits

**ABOUT ELFIE**:
Elfie is the first completely free, gamified mobile app that rewards users for monitoring their health. Our vision is to become the world's largest self-reported medical record platform, supporting all therapeutic areas in a single, gamified, and free app for maximum impact.

We have a footprint in 7 countries (Brazil, France, United Kingdom, Turkey, Egypt, Hong Kong, Singapore, and Vietnam), growing to 12 by the end of 2024 and 25 by the end of 2025.

**How do we monetize?**

We have 2 independent yet synergic business models:

- **Insurers and employers**: Elfie premium version (aka ElfieWorks) is an employee health program sponsored by employers and insurers. These companies need employees to stay in good health and engaged to increase productivity and keep ever-increasing healthcare costs under control. ElfieWorks is designed and distributed in partnership with a global insurance broker and partner insurers.

**What is our culture?**

We have one single NorthStar at Elfie: maximising global health impact. It is a measurable KPI that is a function of the number of lives impacted and the level of impact on each individual. Everybody's KPIs across all departments are aligned with this. All our partnerships and revenue streams are also aligned with this.

We have 4 values:

- **Patient-first**: Whatever goes against our North Star (maximising patient health impact) is eliminated, all ideas and projects are prioritised accordingly.
- **Think big**: We don’t allow our fears and unknowns to limit our ambition and solutions.
- **Take ownership**: We are not tasked to execute a process but responsible to find a scalable solution.
- **Resilience**: We don’t allow challenges and setbacks to lower our motivation and commitment to our mission, regardless of the personal discomfort it means.

Check out the Elfie app:
**WHAT NOW?**:



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