Business Operations Manager

MiTek® is a global provider of building solutions for the residential and commercial construction industries. Utilizing software, services, engineered products, and automated manufacturing equipment, MiTek partners with clients to accelerate their genius and deliver breakthroughs in building.

With a rich 60-year history and a network of 6,500 team members worldwide, MiTek pairs local expertise with global capabilities. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.

**1.** Leadership Skills**: A Business Operations Manager needs to be able to motivate a team and provide specific goals from the Leadership Team.

**2.** Communication Skills**: An effective Business Operations Manager must be able to communicate on different levels with people.
- Maintain effective communication with various stakeholders, including employees, clients, and vendors.
- Foster a collaborative, innovative and continuous improvement environment to drive stakeholders visibility and guide them to achieve common goals.

**3.** Problem-Solving & Conflict Management Skills**: Since nature of job will have some sort of designed conflict internally, the Business Operations Manager will need good conflict management skills to resolve conflict.

**4.** Strategic Execution**
- Execute strategic plans in collaboration with the Executive Leadership Team to improve efficiency and drive growth.
- Monitor market trends, competitor activities and pursue new business opportunities to identify and address opportunities and threats.

**5.** Operations Management**
- Monitor and supervise various departments operations in alignment with the company goals.
- Ensure the department-level success contributes to the wide-organization accomplishment.

**6.** Process Optimization**
- Analyze existing processes and workflows to identify bottlenecks and inefficiencies.
- Implement changes to optimize operations, reduce costs, and improve overall productivity.

**7.** Resource Management**
- Optimize the allocation and utilization of resources, including personnel, technology, and finances.
- Ensure that projects are completed on time and within budget.

**8.** Performance Monitoring**
- Establish key performance indicators (KPIs) and regularly monitor departmental performance.
- Create reports and present findings to senior management, offering data-driven recommendations for improvement.

**9.** Compliance and Risk Management**
- Ensure that all operations comply with global policies, industry regulations and standards.
- Identify potential risks and develop mitigation strategies to protect the organization's interests.

**10.** Technology Integration**
- Oversee the implementation of new technologies and systems that enhance business operations.
- Ensure that technology investments align with and support the company's strategic objectives.

**11.** Special Projects as assigned by Leadership**

** Requirements**:

- Bachelor’s Degree in relevant major required.
- 5+ years in business efficiency optimization role, operations management, or similar continuous improvement role.
- 3 years of experience with customer service software, CRM systems, and other relevant tools required.
- Experience in managing budgets, contracts, and resources required.
- English level (CEFR) C1 or equivalent.
- Strong problem-solving skills to implement effective solutions.
- Strong sense of urgency and strong commitment to quality customer service is required.
- Ability to adapt to changing business environments and stay updated with industry trends and best practices.
- Familiar with business software and tools, including ERP systems, CRM and data analytics platforms.
- Able to demonstrate examples of previous continuous improvement initiatives and the measurable positive impact.