Assistant Manager, Operation Excellence

4 days ago

Thành phố Hồ Chí Minh, Vietnam Shopee Full time

Department Operations
- LevelExperienced (Team Lead)
- LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- Operation Excellence (OPEX) is the center for operational innovation, continuously looking for opportunities to improve quality and cost of SPX services.

**1. Project Planning and Execution**
- Develop comprehensive project plans, including scope, objectives, deliverables, timelines, and resource requirements, for network improvement initiatives.
- Lead project kickoff meetings, establish project governance structures, and define roles and responsibilities for project team members.
- Coordinate project activities, monitor progress, and ensure adherence to project schedules and budgets.
- Identify and mitigate project risks and issues and escalate as necessary to ensure timely resolution.

**2. Cross-Functional Collaboration**
- Work closely with cross-functional teams, including operations (First Last Miles, Sorting Center, Linehaul), BI. to align network planning projects with business objectives and priorities.
- Foster collaboration and communication across departments to ensure seamless integration of network planning initiatives with broader organizational goals.
- Provide regular updates and reports to higher-level management, including project plan, project progress, key performance indicators, and any issues or risks that require attention.

**Requirements**:

- Proven experience in project management, preferably in logistics or transportation management.
- 5+ years of industry experience with proven business impact
- Strong understanding of network optimization principles, logistics operations, and supply chain best practice is a plus.
- Excellent analytical skills and the ability to interpret complex data to drive informed decision-making.
- Demonstrated leadership abilities, with experience leading cross-functional teams and managing multiple projects simultaneously.
- Excellent communication, presentation, and interpersonal skills.

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