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Aviation - Hcm] Reservation & Customer Services

3 weeks ago

Thành phố Hồ Chí Minh, Vietnam ITL Full time

**Responsibilities**
- Represen Airline to recieve booking from customers.
- Tracking shipments from start to finish to avoid errors proactively and promptly resolving any issues that may arise.
- Providing customers with accurate and up-to-date information on cargo shipments, flight schedules, and relevant assistance and guidance.
- Managing customer records, cargo manifests, and reservation systems to ensure data accuracy and compliance with Principal Airlines standards.
- Coordination with Space Control & Sales for booking orientation & handle reservation
- Working with agents to ensure shipments are checked in warehouse in “ready for carriage” condition.
- Compliance with Principle’ Manual & circulars to ensure cargo bookings are in line with regulation, policies.
- AWB stock control.
- Prepare Cargo Loading Plan for flights and coordination with Space Control and Operation team to maximize capacity and loading.
- Collaborating with internal teams to coordinate cargo handling, shipment tracking, and documentation requirements to meet customer needs.
- Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
- Perform other duties as assigned.
- Working at: SGN OFFICE | SCSC Building, 30 Phan Thuc Duyen, Ward 4, Tan Binh, HCM.

**Qualifications**
- Minimum of 2 year of booking & CS experience in Aviation/GSA/Air Forwarder.
- Having knowledge about Aircraft type/ULD, Air Cargo Basic.
- Bachelor’s degree in Aviation/Business Administration/Foreign Trade.
- Good in English.
- Strong communication and interpersonal skills.
- Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Positive attitude and a willingness to learn.

**Benefits**
- Competitive salary and attractive benefits.
- Annual leave and holidays according to Government regulations.
- Participate in professional training courses related to Air Cargo as well as internal training courses to develop soft skills.
- Participate in company engagement activities (company trip, family day, sporting day,...) as well as contribute ideas to build the company (Innovation award).