Sgn] Cargo Reservation Customer Service

3 days ago


Thành phố Hồ Chí Minh, Vietnam CÔNG TY CỔ PHẦN ITL AVIATION LOGISTICS Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

(This position will work for Air Cargo sector
- GSA/GSSA for many Airlines at SGN Market.
- Respond to customer upon receiving booking; find space and coordinate with Sales, and Airline's principles to arrange suitable space and Manage and fulfill Allotment space.
- Tracing flight/shipment information and response to customers; processing and responding to customer claims.
- Achieve budget tonnage and budget revenue set per year.
- Response quickly and timely on Principle request; perform strictly in line with Principle' guideline.
- Assist in sales activities, coordinating with internal and external stakeholders, and contributing to the development and implementation of sales strategies to support revenue growth and customer acquisition.
- Coordinate with Cargo Manager for overall managing on allocation, space allocated to agents (GSA/GCAs & Local), guidance on space utilization & flight load planning
- Support sales activities (both outdoor & indoor) to agents for cargo to fill up flights. Close working with Cargo Manager for proper Pricing scheme to ensure Revenue & Profit are achieved.
- Monitor space availability ex hub for sales orientation.
- Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
- Perform other duties as assigned.

Working location: 4th Floor, SCSC Building, 30 Phan Thuc Duyen, Ward 4, Tan Binh District, HCM.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Phụ cấp thâm niên
- Nghỉ phép năm
- CLB thể thao

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Minimum of 2 year of Booking & CSexperience in Aviation/GSA/Air Forwarder.
- Having knowledge about Aircraft type/ULD, Air Cargo Basic.
- Bachelor’s degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic.
- Good in English.
- Strong communication and interpersonal skills.
- Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Positive attitude and a willingness to learn.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng,Hành Chính/Văn Phòng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Trung cấp - Nghề
Không yêu cầu



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