Nhân Viên Đặt Phòng

Nhân viên đặt phòng (Reservation)
**Hạn nộp**: 29/11/2025 Mức lương: 5 - 8 triệu
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
13/10/2025 16:26
MÔ TẢ CÔNG VIỆC
Make a daily report & monthly report to FOM & DOS (based on DOS request)
Processes reservations by mail, telephone or reservation systems.
**Processes reservations from the Sales department**: OTA,TA & Corp.
Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation.
Creates and maintains reservation records by date of arrival and alphabetical listing.
Prepares confirmation letters.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Arrange transportation service when needed.
Processes advance deposits on reservations.
Tracks future room availabilities on the basis of reservations.
Helps develop room revenue and occupancy forecasts.
Prepares expected arrival list for front office use.
Assists in preregistration activities when appropriate.
Monitors advances deposit requirements.
Handles daily correspondence.
Responds to inquiries and makes reservations as needed.
Makes sure that files are kept up to date.
Maintains a clean and neat appearance and work area at all times.
Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
Getting information about areas of interest in order to target more clients in particular seasons.
Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
Configuring rates on the hotels property management system.
To be aware of all front office procedures and assist with reception duties when required.
Willing to undertake any reasonable request made by management in any other areas of the hotel.
QUYỀN LỢI ĐƯỢC HƯỞNG
Competitive salary, commensurate with ability and experience.
Full insurance coverage in accordance with the law (Social Insurance, Unemployment Insurance).
Other benefits in accordance with current laws.
Periodic salary reviews and annual promotion consideration based on performance and contributions.
Dynamic, professional, and friendly working environment.
YÊU CẦU CÔNG VIỆC
College or University degree in economics (preferably in sales and marketing related to the hotel industry).
Proficient in spoken English.
Previous experience in positions such as receptionist, reservations, etc., at hotels.
Ability to handle situations, good communication, and customer persuasion skills.
Proficient in using office computer software.
Familiarity with hotel management software systems.
**Appearance/Demeanor**: Presentable appearance.
Ability to receive information and solve problems effectively with customers.
Proficient in listening, writing, and speaking English (equivalent to level C), with preference given to those with an additional foreign language.
Professional, friendly, and polite style with customers.
Good communication skills.
Ability to work independently.
Careful and meticulous in work.
YÊU CẦU HỒ SƠ
To apply, please submit your CV directly through Hoteljob or send it to:
**Phone/Zalo**: 0866 149 409 (Office hours)
**Address**: 11A Thi Sach, Ben Nghe Ward, District 1, Ho Chi Minh City