Employee Service Specialist

JLL supports the Whole You, personally and professionally.
What this job involves
Bringing enhanced comfort and efficiency to the campus
How can you help make employees and visitors alike love our campus? You’ll do so by arranging for regular preventative maintenance and repairs for our facilities, included but not limited scope in area of workplace service/ facilities management, part of action line hotline, innovation program, purchasing and some small project around work areas/campus.
Scheduling for regular services and ensuring all area in campus are in good working order are a few of the tasks you’ll do to spruce up the site facilities.
Managing the stock with smart records, ensuring that spare facilities are available for replacement/repair, and raising timely purchases for urgent issues.Top of Form
Coordinating with operation teams and client to execute innovations of workplace operation services with suitable approach to achieve the expected results.
You’ll keep an eye out for potential emergencies and carry out steps for managing such situations. You’ll also perform established escalation and incident reporting procedures should such an event take place. Being on the lookout for opportunities to reduce costs and improve our operational standards should also come instinctively to you.
In addition, you’ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You’ll also be on top of health and safety issues that may arise, and actively participate in reviewing them while managing your assigned scope.
Human Experience and RBA/ Ethic champion
Be HX champion, you’ll work with client to provide and execute the usefull programs about improving/ enhancing the client’s working place.
Be RBA coordinator, central point of contact once RBA audit, Ethic audit and other site non
- technical audits, coordinate and gathering all respondent from vendor ref and other functions team once any audit.
**Sound like you? To apply, you need to be**:
Smart
Do you have experience in facilities management & RBA audit? Are you driven by service excellence? Are you knowledgeable in program planning? Do you proactive and open mind to change to adapt new thing? Are you proficient in the use of technology? We’d love to speak with you
Articulate
Excellent communication and presentation skills (both English and Vietnamese) are vital—both spoken and written—as we’ll expect you to work independently in cascading high-level communications and boosting staff/client satisfaction
Ability to do multi-task.
Willingness to provide backup for other roles within the team if required
Proficiency in the use of technology (List, Power BI, Power Automate, )
Experience working in manufacturing industry is a plus.
If you think you possess all these, then let’s work together and explore opportunities.
**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.